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Media release

CommBank can

Media release

Commonwealth Bank assisting NSW customers affected by Bushfire

15 January 2013: The Commonwealth Bank today advised that it is providing assistance to any customers who have been affected by the bushfires in the Coonabarabran area. 

The Bank has people on the ground in Coonabarabran talking directly to its customers and those affected.  The Bank is personally contacting all customers in the affected areas and offering assistance in line with its Emergency Assistance Package, which provides help to both Personal and Business customers.

“We understand the devastating effect these fires have had on communities, and the need to provide support and reassurance to bushfire victims during this time,” Lyn McGrath, Commonwealth Bank Executive General Manager Retail Sales said.

Key features of the Bank’s special assistance package include:

  • For customers who have their home insured through CommInsure and their homes have been damaged by the fire, emergency accommodation assistance is available;
  • providing tailored solutions and assistance to Commonwealth Bank home loan, credit card and personal loan customers who may experience difficulties because of the fires;
  •  loan restructuring for business customers with existing loans, without incurring bank establishment fees;
  • considering requests for additional loans (including emergency credit limit increases) where, based on our enquiries, the customer could meet the additional repayments without financial difficulty;
  • expediting claims to CommInsure for customers seeking help through their home, contents and motor vehicle insurance;
  • waiving prepayment charges over the next month for affected customers wishing to access term deposits, Commonwealth Investment Bonds and CBFC debentures ahead of the maturity date; and
  • waiving branch service fees where the customer is looking to obtain a service from the Bank as a result of the disaster.

Customers seeking assistance should call 13 2221.


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For more information contact:

Tracy Hicks, Commonwealth Bank
T: 02 9118 6919                  M: 0478 306 055


Media contact:

Tracy Hicks, Commonwealth Bank
Commonwealth Bank
T: 02 9118 6919
M: 0478 306 055