Response to A Current Affair
Tuesday, 15 January 2013
The customer lodged a claim with CommInsure on Sunday January 6 and we provided an emergency builder that day to make any safety repairs for the customer. CommInsure’s preferred builder was then onsite to assess the property and make any further additional repairs (as required) on January 8 and following the assessment of the ceiling, the customer was advised over the phone on January 9 that their claim would be declined because the ceiling damage was a result of poor construction standards and faulty workmanship when the property was built.
CommInsure outlined the rationale to the customer and suggested the customer could seek an independent building report, after which CommInsure would reassess the decision to decline the claim should the report outline any new or differing findings.
The customer has not provided CommInsure with any detail of any independent building report or any contradictory or new information regarding the initial assessment.
CommInsure would be happy to review this claim should the requested information be provided by the customer, or we encourage the customer to contact the builder of the property.