Build transparent and inclusive stakeholder relationships

Code of Banking Practice

Code of Banking Practice

The Commonwealth Bank is a signatory to the revised Code of Banking Practice, which sets out appropriate standards for dealing with individual and small business customers.

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Our commitments

Our Code of Conduct

Our Code of Conduct sets out expectations for how we act, solve problems and make decisions. It connects our Purpose, Values, Expectations and key Group Policies to help us deliver the right outcomes for all our stakeholders.

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Your Customer Advocate 

Customers deserve a loud voice, particularly those whose voice is hard to hear.

Your Customer Advocate champions fairness for customers by establishing the facts, speaking the truth and inspiring change. 

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Innovation lab

Global Innovation Labs

Our Innovation Labs invite visitors to witness the stages of innovation as they happen, from idea to execution. The flexible spaces are filled with the latest technology to enable faster collaboration and ideation than ever before, allowing visitors to uncover insights, recognise opportunities and solve business problems.

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Indigenous Customer Assistance

Indigenous Banking

Getting to know each other is the first step in your relationship with your CommBank team. Whether you’re an Aboriginal and Torres Strait Islander customer, business or community group, we will work with you to ensure you have the right products and services to support your banking needs.

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Older Australians

Safe & Savvy

We’ve launched the Safe & Savvy awareness program to help older Australians protect themselves from financial abuse. 

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Create an inclusive workplace and role model reconciliation


Diversity and inclusion

We have a range of strategies and programs that build inclusive behaviours to ensure our employees, stakeholders and the wider community are valued and respected. These include building a diverse workforce, an inclusive culture, diversity in leadership and flexibility.

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Diversity & Inclusion Spotlight FY18 (PDF)



CommBank exists to serve a diverse community. Providing equal access and support for people with disability is part of our culture and integral to our diversity and inclusion strategy. 

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Role-modelling reconciliation

We’re committed to fostering financial and social opportunities for Aboriginal and Torres Strait Islander peoples and businesses.

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Lend, invest, procure and manage responsibly and sustainably


Climate change and environment

We’re committed to playing our part in limiting climate change to well below two degrees in line with the Paris Agreement and supporting the responsible global transition to net zero emissions by 2050.


Responsible lending

We’re continuously evolving our lending practices. Since becoming a signatory to the Equator Principles III and introducing our nine Environmental, Social and Governance (ESG) Lending Commitments in 2014, we’ve been working to embed our approach to responsible lending in all our business lending. 


Responsible investing

We see responsible investment as a matter of stewardship – the careful and responsible execution of the investing-related duties entrusted to us by our customers and clients.

Responsible procurement

Responsible procurement

Our support for diverse suppliers through responsible procurement takes many forms, from ensuring our suppliers are assessed on criteria such as Workplace Health & Safety (WH&S) to requiring all employees to adopt strategies for avoiding unnecessary consumption.

Human rights

Human rights

Our respect for human rights is reaffirmed in our commitments in our Environmental and Social Framework. We are committed to minimising the risk of modern slavery in our business and supply chains, and report on our actions in an annual Modern Slavery and Human Trafficking statement. 

Modern Slavery and Human Trafficking Statement 2019

Solar panels

Sustainable property strategy

We’ve been measuring, reducing and reporting on our environmental footprint since 2001 and recognise we play a role in limiting climate change by improving the environmental efficiency of our operations. We’re proud to be the first bank to begin rolling out solar panels across our branches.

Branch Solar Measurement