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Performance update

In 2016 we launched Opportunity Initiatives, our plan to drive positive change through education, innovation and good business practice. The initiatives reflect the issues that are important to our customers, our shareholders, our people and the communities we serve.

We are committed to regular and transparent reporting and this scorecard provides an overview of our progress against our targets for the first half of the 2017 financial year (1 July – 31 December 2016). A more comprehensive progress update will be released in August 2017 through the Opportunity Initiatives Report.

Opportunity from education

Target: 346,000 students participating in School Banking
Progress: Underway

Target: 54% school students saving regularly (3+ times p.a.)
Progress: Underway

Target: Additional 1.5 million students enrolled in Start Smart by 2018
Progress: Underway

Target: 10,000 Indigenous students completing financial literacy programs delivered with AIME by 2020
Progress: Underway

Target: $16m + investment in education in 2017
Progress: Underway

Target: Expand Learning Impact Fund research project contribution in FY17
Progress: Underway

Target: Expand to engage 8,000 teachers in FY17 through Evidence for Learning
Progress: Underway

Target: Expand presence and impact of Teaching Awards in partnership with Australian Schools Plus
Progress: Underway

Opportunity from innovation

Target: Ongoing reporting and development of new indicators of success
Progress: Underway

Target: Ongoing development of programs which support innovation, including the release of the Business Innovation Index
Progress: Underway

Target: Ongoing quality outputs from partnerships
Progress: Underway

Opportunity from good business practice

Target: 40% women in Executive Manager and above positions by 2020
Progress: Underway

Target: 1.5% CBA’s workforce Indigenous by 2020
Progress: Underway

Target: Match the cultural diversity of our senior leaders to the cultural diversity of the Australian population by 2020
Progress: Underway

Target: Implement RAP actions
Progress: Underway

Target: Grow number of employees completing Indigenous cultural awareness training
Progress: Underway

Target: Release new workplace giving strategy in 2017
Progress: Underway

Target: Release Stakeholder Engagement policy
Progress: Underway

Target: Reporting on stakeholder interactions introduced
Progress: Underway

Target: Creation of Group Customer Advocacy and Remediation team
Progress: Achieved

Target: Launch ethics training in 2017
Progress: Underway

Target: Launch overarching code of conduct in 2017
Progress: Underway

Target: Release Financial Inclusion Action Plan in 2016
Progress: Underway

Target: Continue to support customers experiencing hardship
Progress: Underway

Target: Ongoing implementation of domestic violence initiatives for employees, customers and the community
Progress: Underway

Target: Progress the implementation of our nine ESG lending commitments and provide ongoing transparent disclosures. Continue to drive Cleantech Fintech innovations.
Progress: Underway

Target: Ongoing reporting of employees completing Responsible Investment training; CFS GAM’s external PRI benchmark assessment
Progress: Underway

Target: Ongoing reporting of ESG issues identified in the supply chain
Progress: Underway

Target: Climate change review complete and release position statement in 2017
Progress: Underway

Target: Property strategy

  • Reduce Scope 1 and 2 carbon emissions (domestic operational control)
  • 2.0tCO2 per full time employee, per year
  • 100% of NLA commercial offices NABERS rated
  • 80% of NLA commercial offices Green Star rated
  • 100% of new retail spaces built to 5 Star Green Star rating

Progress: Underway