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Strengthening relationships with Aboriginal and Torres Strait Islander communities to enhance financial independence


Our investment in communities is both morally and strategically important: economically strong Indigenous communities are crucial  to maintain an economically strong Australia. Our investment  focuses on enhancing financial wellbeing, fostering economic development opportunities and delivering strategies designed for community, by community.
  • The Indigenous Customer Assistance Line (ICAL) was launched in 2009 to provide a tailored banking service for remote Indigenous customers. Today it services over 100 remote communities handling over 3000 calls per week. In 2015, ICAL helped customers access cash more than 21,000 times
  • Since 2012, we’ve  worked with Indigenous Business Australia (IBA) to provide split home loans to support Indigenous homeownership
  • Through the Indigenous Consumer Assistance Network’s (ICAN) Indigenous Financial Counselling Mentorship program, over the past 3 years we’ve supported 19 Indigenous Australians to graduate with a Diploma in Financial Counselling, with another 17 currently completing the program.
  • Through our partnership with ICAN, we’re developing a new program that will help us to work with Indigenous organisations and corporations to deliver financial literacy training to their communities
  • We support the Aboriginal Legal Rights Movement (ALRM) to provide financial counselling outreach services to Indigenous communities in the Anangu Pitjantjatjara Yankunytatjara (APY) Lands of remote South Australia
  • Through the Commonwealth Bank skilled volunteering program, our people have the opportunity to use their professional skills to support Indigenous organisations implement projects, strategies and ideas
  • We partner with Jawun to provide skilled secondees to the Central Coast, Goulburn Murray, Inner Sydney, North East Arnhem Land and Ngaanyatjarra Pitjantjatjara Yankunytatjara (NPY) Lands. Our people have worked on over 80 projects to date
  • We also provide Indigenous organisations with skilled volunteers to support implementation of strategies and programs.