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Our 52,000 people come from a variety of cultural backgrounds, speak multiple languages and span several generations.

We implement a range of awareness and inclusion initiatives to support our people and customers, regardless of age, gender, sexual orientation or identity, ethnicity or religion.

In 2013, we established five employee networks to build greater inclusion and awareness:

  • Unity – LGBTI community and allies
  • Mosaic – Cultural Diversity
  • Enable – Disability and accessibility allies network
  • AdvantAge – Life stages
  • Women Can – Gender

We endeavour to support our people and customers with disability. Our latest Accessibility and Inclusion plan has been lodged with the Australian Human Rights Commission.

The Accessibility and Inclusion plan provides a framework for improving customer access to our services and an accessible and inclusive work environment for people with disability. It is overseen by our Group Diversity team, who work closely with subject-matter experts and the business leaders who are responsible and accountable for implementing the plan.

We also work with the Australian Network on Disability and a broad cross-section of disability organisations to improve support to our current employees and improve accessibility to career opportunities for potential employees.

We actively support managers who have a team member with disability or who wish to recruit someone with disability, and will continue to raise awareness of our inclusive work culture amongst our employees and customers through the Accessibility and Inclusion plan.

We’re building a culture at the Commonwealth Bank that ensures our employees can maximise their potential at every life stage. This also means we endeavour to recruit, promote and retain a diverse range of age groups and recognise the skills and value that a multi-generational workforce delivers.

To do this we are changing mindsets, policies and practices to support staff of every age. This includes:

  • offering a wide range of flexible work choices
  • creating a clear platform for our people to have an active dialogue about age in a sensitive way
  • offering financial wellbeing education to ensure our people have the knowledge, tools and support to make informed decisions at major milestone of their career.

The Group recognises that our people need to reflect our customers and local communities. We are committed to recruiting and retaining a culturally diverse workforce and understand that this will result in improved service for our customers and return for our shareholders.  

We actively support cultural diversity through initiatives that raise awareness, inclusiveness and harmony in the workplace.

Our Reconciliation Action Plan (RAP) demonstrates our support for Indigenous Australians. It explores how we can build positive relationships between Indigenous and non-Indigenous people. The Group also gives young Indigenous Australians the opportunity to gain valuable work experience and opportunities through traineeship programs.

We are committed to improving access to our products and services, strengthening our employment practices and building awareness through community engagement within designated timeframes as outlined in the DAP and RAP.

We strive to maintain world’s best-practice benchmarks for ‘respect and inclusion’ as measured in our internal annual People and Culture Survey.

We want to build an inclusive workplace that is free from bullying, harassment and discrimination for all our people. Everyone should feel safe and comfortable to be themselves at work.

Unity, our lesbian, gay, bisexual, transgender, intersex and queer (LGBTIQ) and allies employee network, was formed in 2012 to help create and maintain an inclusive workplace for LGBTIQ staff free from bullying, harassment and discrimination. Unity has had great success in raising LGBTIQ awareness, with networks established in every Australian state, as well as in London and Auckland.

In early 2016, we were pleased to announce we would be sponsoring The Pinnacle Foundation for a further three years. The Pinnacle Foundation is Australia’s only national organisation supporting marginalised and disadvantaged LGBTIQ students. Students aged 16-24 are provided with financial support to help them achieve their goals, whether they’re furthering their education at university, TAFE or completing high school. Each student is also paired with a Pinnacle mentor who guides and supports them through their journey to success.

Each year until 2018, we will provide up to eight Commonwealth Bank scholarships to successful Pinnacle Foundation applicants.

“CommBank’s financial support of marginalised LGBTIQ youth through the Pinnacle Foundation is a great measure of their commitment to equality and social justice. It’s powerful to see one of Australia’s largest companies dedicate financial, volunteer and technical support to help our youth with such high potential.”
- Sean Linkson, CEO, The Pinnacle Foundation

In 2010, CBA set – and met – an aspirational gender diversity target: increasing the representation of women in executive management roles to 35% by December 2014. We achieved this goal through a disciplined approach to gender equality, including embedding the target in senior executives’ key performance indicators. We have since set a firm goal of at leaset 40% of women in executive management  roles by 2020.

Commonwealth Bank takes a multi-pronged approach to gender diversity that includes:

  • tackling the impact of bias in the workplace
  • ensuring that women transitioning into and out of parental leave are supported
  • supporting the development of women through career resiliency, mentoring and sponsorship
  • encouraging their employees’ success through best practice policies, leave options and flexible work.

One successful initiative has been the launch of Women Can, an online internal platform that connects women across the Group’s 1000 locations, showcases senior women role models through short videos, and provides easy access to resources and tools available to women that can help them navigate and balance their careers and personal responsibilities.

We also provide a leadership program, Springboard, which has more than 600 women participating in a flexibly delivered format to reach participants across locations in Australia, Asia, UK and the US.

CommBank fully embraces the economic empowerment of women and other diverse communities, through implementing sustainable procurement practices. Through our “Women in Focus” banking and advice programs we also provide valuable support for women-owned businesses and female entrepreneurs. This work is core to our work driving and influencing change within business and the community in Australia – a responsibility we take very seriously.

Related information

We leverage the unique contributions of people with diverse backgrounds, experiences and perspectives. 

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We value the diversity of thought, experience and perspectives our leaders bring to the organisation and actively seek passionate and talented people to work in our business.

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Offering a flexible workplace where our people can balance their complex lives and the needs of our customers.

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