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What you need to apply

Below is a list of items we require for you to open an account with us.


Identification requirements for individuals

To open a business transaction account, you must provide identification so that we can verify your identity in accordance with Government legislation. (If you are an existing customer with satisfactory identification, you will not need to provide this again.)

New customers that are signatories to the account will be required to provide one of the following combinations of personal identification documents:

  • 1 x Primary Photographic Identification, OR
  • 2 x Primary Non-Photographic Identification, OR
  • 1 x Primary Non-Photographic and 1 x Secondary Identification

Primary Photographic Identification includes:

  • Australian Passport
  • Australian Drivers Licence with photo
  • Australian Proof of Age Card with photo issued under law (all states)
  • Australian Defence Force Identity Card
  • Australian Firearms License issued under law (all states)
  • Foreign National Identity card with photo and signature (translation required if in foreign language)
  • Foreign Passport with photo and signature (translation required if in foreign language)

Primary Non-Photographic Identification includes:

  • Australian Birth Certificate
  • Australian Citizenship Certificate
  • Pension Card issued by Centrelink
  • Australian Drivers Licence without photo
  • Foreign Birth Certificate (translation required if in foreign language)
  • Foreign Citizenship Certificate (translation required if in foreign language)

Secondary Identification includes:

  • Notice issued by the Commonwealth, State or Territory within the last 12 months containing the individual’s name and residential address
  • Australian Taxation Notice issued within the last 12 months containing the individual’s name and residential address
  • Notice issued by a local government or public utility bill (e.g. gas, electricity, water, rates) within the last 3 months containing the individual’s name and residential address
  • If under 18 years, notice issued by a School Principal within the last 3 months containing individual’s name and residential address
  • Australian Government issued Security Guard/Crowd Safety Officer identity card (all states)
  • Foreign Drivers Licence


Identification Requirements for non-individuals

For non-individual customers, additional documentation will be required to verify the identity of the customer. For example, a Trust deed would be required to verify the existence of the Trust or a formal partnership agreement would be required to verify the partnership. All beneficial owners of non-individual customers are required to be identified and verified as per the individual identification procedures.

When opening an account as a new customer we will advise you of the documentation required to verify your identity. 


Operating account information requirements

You will need to provide account operating information including:

  • All signatories who are authorised to operate the account

Tax file number requirements

You are not required to provide tax file numbers (TFNs) or Australian Business Numbers. However, we are obliged by law to deduct tax from interest earned where a TFN/ABN or TFN/ABN exemption has not been quoted on an account or where interest is credited to an account of a non-resident. 

Call us on 13 1998 or click here to email us

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