Find out what’s changing and how you can continue to receive free statements

Starting 1 February 2017, you may be charged for receiving paper statements on your business accounts. The good news is, with a little preparation, you can easily avoid any fees that might come with this change. You can view a detailed list of the changes in the table below.

You can continue to receive free paper statements on a variety of accounts depending on the frequency.

Additionally, you can instantly view and print your statements from the past seven years on NetBank and/or CommBiz for free, anywhere, anytime. What’s more, if you switch to online statements we’ll notify you by email every time a new statement is available.

We are introducing two new fees:

  1. Paper statement fee: for each paper statement mailed to you outside the standard free cycle, as per the Business Transaction & Savings Accounts and Accelerator Cash Account terms and conditions.
  2. Ad-hoc paper statement fee: for one-off paper statements requested in branch, by phone via NetBank or CommBiz

Remember, the maximum you may be charged for any one paper statement is $2.50.


Free paper statement frequency

Paper statement fee – $2.50

Ad-hoc paper statement fee – $2.50


Transaction accounts

Once every three months



  • Business Transaction Account
  • Premium Business Cheque Account
  • Cheque Account Bearing Interest
  • Cheque Account not Bearing Interest

Savings and investment accounts

Once every three months



  • Accelerator Cash Account

Online saving accounts




  • Business Online Saver

Switch to online statements in just a few moments

I have NetBank and/or CommBiz already

Choose online statements by visiting the page most appropriate to you:

CommBank statement preferences >

CommBiz statement preferences >

Then switch your accounts to online statements
Call us on 13 1998 to review your paper statement preferences

Things you should know

The advice on this website has been prepared without considering your objectives, financial situation or needs. Because of that, you should, before acting on the advice, consider its appropriateness to your circumstances. Please view our Financial Services Guide (PDF 68KB) and Accelerator Cash Account terms and conditions. Full terms and conditions for the business transaction and savings accounts mentioned and Electronic Banking are available here or from any branch of the Commonwealth Bank.