Find a range of helpful tools, phone and online support and frequently asked questions covering a range of topics related to Merchant Services.

Helpful hints and tools for Merchant Services products

Buy your essential EFTPOS rolls and stationery supplies using our online site. Find out how easy it is.

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We offer a range of EFTPOS solutions that make taking payments easy. Our selector tool will find a device and Simple Merchant Plan that suits your business.

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Need help using the Small Business app and our new payment devices, Emmy and Leo? This section includes FAQs and user guides to help you get the most out of the Small Business app.

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Unlike some other banks CommBank provides same day settlement on the credit and EFTPOS sales your business makes, 7 days a week, 365 days a year. See how everyday settlement can benefit your business.*

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Choose the right EFTPOS machine for your business.

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PIN will soon be required at Point of Sale (POS) for all cards issued in Australia. This initiative is being introduced to help reduce the risk of card fraud.

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We have developed a range of helpful tools to guide you in a range of decisions, from choosing the right Merchant services products, to how best to maximise your cashflow.

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Here you will find a list of regularly updated frequently asked questions about our products and services.

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Existing merchants can call 1800 230 177 for help at any time but here you can also find some useful user guides and other frequently used support documents.

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We can help

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Call 1800 730 554 8am - 6pm (Sydney/Melbourne time)


Important information

Everyday Settlement available to eligible customers with a Commonwealth Bank business transaction account and a linked Commonwealth Bank merchant facility. ‘Same day’ includes all card sales before 5:30 pm (AEST).

As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on the information, consider its appropriateness to your circumstances. Please view our Merchant Agreement, Financial Services Guide and Operator and User Guides at our Merchant Support Centre.