We take your security and that of your customers very seriously. All of our products are designed to the highest security standards, and security assistance is available 24 hours a day, 7 days a week. Below are some helpful tips for avoiding risk while protecting your business and your customers.
PROTECTING YOUR BUSINESS
Keep your business safe
Protecting your customers
To reduce the risk of chargebacks caused by customer disputes, it’s important to keep your transaction records up to date. This will make it easier for you to find evidence of a specific authorisation.
It’s also a good idea to make sure your invoices, contracts and promotional materials include your:
- Business name as it appears on the cardholder’s statement
- Business address
- Customer service contact details
- Return and cancellation policy details
- Debit dates for regular instalments, such as memberships or subscriptions.
On each invoice, you should also include:
- A complete description of the goods and services you’ve provided
- A specific delivery time (if relevant).
You can help reduce fraudulent credit card transactions by:
- Always requesting the card verification code (known as a CVV2 or CVC2) for each transaction
- Using a security program, such as MasterCard SecureCode or Verified by Visa.
Visa is introducing new chargeback rules for all merchants, cardholders and banks. The new rules will ensure that chargeback processes are applied consistently all over the world. To find out more about these changes, see Changes to Chargeback dispute processing.
MasterCard SecureCode & Verified by Visa
Business risk & mitigation
Europay Mastercard Visa
Online merchant security
Resources to help you protect your business
Get Smart about Card Fraud Online is a training module that has been designed by APCA (Australian Payments Clearing Association) to raise awareness of the real risks of online card fraud and the simple steps you can take to protect your business and customers against it.
To report any suspicious activity, call us on 1800 230 177, 24 hours a day, 7 days a week.
Security needs to be considered with all of your other banking services such as ATMs, online banking, credit and debit cards and cheques. For more information on security and privacy, please visit our Security Centre.
As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on the information, consider its appropriateness to your circumstances. Please view our Merchant Agreement, Financial Services Guide and Operator and User Guides at our Merchant Support Centre.