Go to Payables > Transaction Group Status List to find the status of the transaction.
If the transaction is awaiting authorisation (Status = Confirmed or Partially Authorised)
An Authoriser can reject the transaction:
- Go to Payables > Authorisations Required
- Check the box next to the transactions you want to cancel
- Click Reject > Confirm
If the Authorised transaction is awaiting processing (Status = Authorised Scheduled)
The user who has authorised the transaction will need to remove their authorisation:
- Go to Payables > Transaction Group Status List
- Select Processing Date
- To search by amount, transaction type or description click Show Advanced Search > Search
- Select the Transaction ID > Remove Authorisation > Confirm
Once authorisation has been removed, an authoriser can reject the payment:
- Go to Payables > Authorisations Required
- Check the box next to the transactions you want to cancel
- Click Reject > Confirm
If the transaction has been Processed (Status = Approved, Authorised Released, Processed, Sent For Approval or Sent For Processing)
We may be able to help you cancel or recall the payment (see the Keeping track of payments guide).
