How do I cancel a payment in CommBiz?

Go to Payables > Transaction Group Status List to find the status of the transaction.

If the status of the transaction is awaiting authorisation. An Authoriser can reject the transaction:

1. Go to Payables > Authorisations Required
2. Check the box next to the transactions you want to cancel
3. Click Reject > Confirm

If the Authorised transaction is authorised scheduled. The User who authorised the transaction will need to remove their authorisation:

1. Go to Payables > Transaction Group Status List
2. Select Processing Date then click Search
   To search by amount, transaction type or description click Show Advanced Search > Search
3. Select the Transaction ID > Remove Authorisation > Confirm

Once authorisation has been removed, an authoriser can reject the payment:

1. Go to Payables > Authorisations Required
2. Check the box next to the transactions you want to cancel
3. Click Reject > Confirm

If the transaction has been Processed you won’t be able to reject or cancel the transaction on CommBiz. Contact the CommBiz Helpdesk on 13 23 39, we may be able to help you cancel or recall the payment (see the Keeping track of payments guide).