Help & support
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Alpha™ Portal
Know Your Customer (KYC)
For asset finance applications, you are required to provide and submit details for all borrowers, directors, guarantors and contact persons via the AlphaTM Portal. Borrowers/guarantors/directors/contact person must provide certified identification (ID) with your application.
If your application cannot be submitted via the AlphaTM Portal or the ABCD asset finance application form, please use the individual customer information form for asset finance (PDF).
Note: Dynamic PDFs must be downloaded as they will not display correctly in a web browser. Please download these forms to your computer before use and use Adobe Acrobat Reader to open.
For new to bank organisations, a nominated contact person is only required to complete the KYC information for individual customers and sole traders/joint traders form (PDF).
All individual borrowers/guarantors/signatories/joint traders and informal partnerships are required to complete the KYC information for individual customers and sole traders/joint traders form (PDF).
Any person wishing to be a signatory, who is not already captured as an Individual in Section A of the form, will need to be identified using a separate KYC information for individual customers and sole traders/joint traders form (PDF).
For more information refer to the accredited broker process flow for commercial lending (PDF).
For all your asset finance and commercial lending applications, please remember to include these privacy forms:
To transfer your accreditation from your existing to new aggregator group (business intermediary), you’ll need to complete the application to transfer business intermediary nominee accreditation (PDF).
The BEST program is designed to provide information and contemporary insights to CommBank accredited commercial and asset finance brokers in a timely and effective manner.
We will host regular digital BEST events so look out for your invitation. Contact your Business Development Executive for more information.
View a step-by-step demonstration of how to put an asset finance application through the Alpha Portal (May 2022). Join Sean Alderson, NSW State Manager, Asset Finance, as he gives Asset Finance brokers tips and information on how to access the portal, view current applications, upload a new application, get a quote, and more.
Listen to our latest BEST session (14 February 2022), which included:
We help our accredited brokers fulfil their obligations.
At CommBank we are committed to fighting money laundering and terrorism financing.Under the Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) Act 2006, the Commonwealth Bank is required to identify and verify new customers before a designated product or service can be offered to the customer.
Ensuring we know who our customers are, helps protect us against fraud.
Find out more about CommBank’s AML/CTF policy.
If you have any further questions, please speak to your Business Development Executive.
This program is for accredited CommBank brokers who do not hold accreditation for the specific asset finance or commercial lending product their customer may require.
To find out more about this program, get in touch with us at CommercialBroking@cba.com.au or find out more below.
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The information on this page is for general information purposes only and has been prepared without considering individual and/or business objectives, financial situation or needs. You should, before acting on the information, consider its appropriateness to their circumstances.
Products mentioned on this page are only available to approved business customers and for business purposes only. Applications for finance are subject to the Bank’s normal credit approval and customer eligibility. Fees, charges and conditions apply. Full terms and conditions will be provided with any agreement upon credit approval. View our Financial Services Guide (PDF). Find our Privacy Policy.
Commonwealth Bank of Australia ABN 48 123 123 124 AFSL and Australian credit licence 234945.
