All of our ATMs are audio-enabled, giving you better access and the ability to bank independently, when you want, with:
The ATM audio function is available if you’ve got accessibility needs. The instructions will guide you through each step of your transaction. Plug in your earphones to start the audio straight away - you can use standard earphones (with a 3.5mm audio connector) to listen to the ATM audio function. Listen for the prompts first, before inserting your card.
To skip the introduction simply plug in your earphones, adjust the volume if you want, then press number 2 twice (this answers No to the initial questions). Insert your card and enter your PIN when prompted.
Number 1 is at the top left
Number 5 in the centre and has a raised dot
0 is the centre bottom key.
The function keys are in a column to the right of the numbers:
Our ATM Audio Users' Guide describes the ATM functionality, explains how to use the audio for common ATM transactions, and includes Tips and Frequently Asked Questions.
If you prefer to use the screens rather than the audio, our large print Guide for ATM Users with Low Vision includes clear images of key screens, describes the elements on the screens and explains how to complete common ATM transactions.
During branch hours, our team members can assist you with our ATMs in any of our branches. If you need help after hours contact us.
Our 100% security guarantee protects you from unauthorised transactions on personal and business accounts when you protect how you access your accounts and tell us if something is wrong. Tell me more.
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