Frequently asked questions

What are the opening hours of Commonwealth Bank branches?

How do I change my address details?

You can change your address by visiting any Commonwealth Bank branch or calling our customer service centres on 13 2221, 24 hours a day, 7 days a week.  Please note before we can change your address we are required to identify you.  Alternatively, if you are a NetBank customer you can change your address online.

How do I change my name?

You will need to visit a Commonwealth Bank branch to change your name.  Please bring supporting documentation such as a marriage certificate with you.

How do I find out my account number(s)?

An easy way to find your account number is on your regular bank statements or a cheque book.  You can also call 13 2221, 24 hours a day, 7 days a week or visit any Commonwealth Bank branch. Remember, before we can give your account number we are required to identify you.  A great way to view your account information is online using NetBank.  

What is a BSB?

A BSB is a six digit number that identifies banks and branches within Australia.  You will need to include this number if transferring money between your accounts or to a third party.

How do I order a statement?

You can order a statement from any Commonwealth Bank branch or over the telephone by calling 13 2221, 24 hours a day, 7 days a week. If you are a NetBank customer you can order statements for some types of accounts linked to your NetBank facility. Fees and charges may apply.

How do I find Commonwealth Bank shareholder information?

You can find out more about the Commonwealth Bank by visiting the About Us  section.  Detailed shareholder information is available from our Shareholder centre.

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