Frequently asked questions
How do I change my address details?
You can change your address by visiting any Commonwealth Bank branch or calling our customer service centres on 13 2221, 24 hours a day, 7 days a week. Please note before we can change your address we are required to identify you. Alternatively, if you are a NetBank customer you can change your address online.
How do I change my name?
You will need to visit a Commonwealth Bank branch to change your name. Please bring supporting documentation such as a marriage certificate with you.
How do I find out my account number(s)?
An easy way to find your account number is on your regular bank statements or a cheque book. You can also call 13 2221, 24 hours a day, 7 days a week or visit any Commonwealth Bank branch. Remember, before we can give your account number we are required to identify you. A great way to view your account information is online using NetBank.
What is a BSB?
A BSB is a six digit number that identifies banks and branches within Australia. You will need to include this number if transferring money between your accounts or to a third party.
How do I order a statement?
You can order a statement from any Commonwealth Bank branch or over the telephone by calling 13 2221, 24 hours a day, 7 days a week. If you are a NetBank customer you can order statements for some types of accounts linked to your NetBank facility. Fees and charges may apply.
How do I find Commonwealth Bank shareholder information?
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