My info

My contact details
Personalise NetBank
Bank messages
My NetBank limits
NetBank Online history
My contact details
What is included in the 'my contact details' page?

This enables you to view or update your personal information, including your postal and email addresses. You can also ask to be notified of other Bank products, services and special offers.

You can access the 'my contact details' page under the ’Profile & preferences’ tab.

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Can I change the name I used to register for NetBank?

No. To change the name on your NetBank service and your Commonwealth Bank accounts, you will need to visit a Commonwealth Bank branch with proof of your change of name, such as Marriage certificate or Change of Name certificate.

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Why am I prompted to answer my identification questions when I access the 'my contact details' page?

This is a security measure for your protection.

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Why am I prompted to enter my NetCode SMS when I access the 'my contact details' page?

This is a security measure for your protection.

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Personalise NetBank
What do the options under the 'Profile and preferences' tab allow you to do?

It enables you to change some of your account preferences. You can:

  • Group your accounts into logical categories, such as deposit accounts, asset accounts or liability accounts
  • You can give accounts nicknames to help you remember them, rather than numbers e.g. 'Holiday Account'
  • You can conceal account numbers if you use NetBank in a public place from the ‘Hide accounts’ page
  • You can choose which accounts you wish to display in NetBank via the ‘Hide accounts’ page
  • You can nominate accounts from which you want fees to be deducted, so all fees are drawn from one account rather than across all accounts from the ‘Setup account favourites’ page
  • You can nominate the default accounts for transfers and BPAY.

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Can I withdraw funds from my home loan/Mortgage Interest Saver Account (MISA) and personal loan?

Home loan/MISA - You can transfer funds to and from your MISA using NetBank's ‘transfer money’ function. Depending on your type of loan and the amount of special repayments you have made, you may also be able to transfer funds from your home loan using NetBank's ‘transfer money’ function (conditions apply).

Joint account holders need to complete the Contract Home Loan Authority  prior to being able to withdraw funds.

Personal loan - You cannot withdraw funds from a personal loan.

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How do I find out what government taxes were charged this month?

Select the 'Account information' page under the 'View accounts' tab.

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How do I find out what interest I was paid last financial year?

Select the 'Account information' page under the 'View accounts' tab.

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Bank messages
What are bank messages on NetBank?

Bank messages are important news and other information from the Bank concerning NetBank. For example, where a scheduled transfer or a scheduled bill payment has been processed, a bank message will be provided to confirm the status of the transaction.

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How do I delete a bank message?

Select the bank message by clicking its accompanying button. Then click the 'Delete message(s)' button. You can delete several messages at a time if you wish.

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What is the maximum number of bank messages that I can keep online?

The maximum number of bank messages that you can retain is 100.

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If I don't delete bank messages, will they stay on NetBank indefinitely?

No. Bank messages are automatically deleted after 6 months from the date of their posting, regardless of their message status being 'Read' or 'Unread'.

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I accidentally deleted a bank message, can you recover it?

Yes, if the message is not more than 6 months old. Please call the NetBank Help Desk on 13 2221 (option 4), 24 hours a day, 7 days a week. If you are calling from overseas, telephone +61 13 2221 (option 4). International charges will apply.

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Will I receive bank message receipts for non-scheduled NetBank transfers and bill payments?

No. Bank messages are sent for scheduled NetBank transactions as well as multiple transfers involving transfers to more than 10 accounts.

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Can I download or export transaction receipts from bank messages?

You cannot export your bank messages to other applications, however you can print bank messages to your printer or copy/paste them into other applications.

To copy/paste bank messages:

  • Select the data you wish to copy by dragging the mouse over the data you wish to copy while the left mouse button is depressed, or the single mouse button is depressed (for Macintosh computers).
  • Copy the data to your clipboard by pressing 'CONTROL-C' or 'APPLE -C' (for Macintosh Computers).
  • Open another application such as Microsoft Word, WordPad or Microsoft Excel.
  • Paste the data into the other application by pressing 'CONTROL-V' or 'APPLE -V' (for Macintosh Computers) or by selecting Edit-Paste or Edit-Paste-Special from the menu bar.
  • For best results in Microsoft Word we suggest you select 'Edit-Paste-Special-Unformatted Text'.
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When I receive a notification of a successful scheduled funds transfer via a bank message, does this mean that the recipient has received my funds?

No. The bank message only indicates that the funds left your account. Should the destination account not be found, the funds will return to your account. However, it is your responsibility to make sure that any account that you send funds to is the correct account.

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Can I use the bank messages feature to send secure email to the Bank?

No. Bank messages can only be sent from the Bank to you.

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My NetBank limits
How can I reduce my NetBank daily limits?

Go to the ‘Security’ tab and click on ‘Payment limits’ page. Select the limits you require for each service and click the ‘Next’ button.

The ‘Payment limits - modify limits confirmation’ page will display, after checking the information is correct, click ‘Confirm’.

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How can I increase my NetBank daily limits?

Contact the NetBank Help Desk on 13 2221 (option 4), 24 hours a day, 7 days a week or visit your nearest Commonwealth Bank branch.

Alternatively, fill in this form  and return to:

Commonwealth Bank
Reply Paid 67316
Melbourne City
Victoria 8001

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NetBank Online history
What does the ‘Online history’ function do?

With a single search this enables you to quickly see what transactions occurred on any of your accounts on a particular date or period of time you specify. You can nominate the specific activity to search on.

You can access the ‘Online history’ page under the ‘Security’ tab.

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