No customer information was compromised. None of the emails contained any customer passwords or PIN codes. CBA’s investigation confirmed all internal emails sent in error to cba.com, and any related data, were permanently deleted. Your funds are safe and they are protected against any unauthorised transactions by our 100 per cent security guarantee.
These emails were sent in error. We have thoroughly investigated the matter and have taken the necessary steps to prevent this from happening again. While we do not want to minimise any concerns you may have, it is important to note that no customer information was compromised.
Yes, your data and accounts are safe. Through our detailed investigation we have been able to confirm that no customer information was compromised. Our investigation can further confirm that all of the internal emails sent in error, and any related data has been permanently deleted.
We now block internal emails addressed to the cba.com domain name. And from April 2017, we acquired ownership of the cba.com domain name and now any emails inadvertently addressed to cba.com would be returned as “undeliverable”.
We are contacting all the customers affected to let them know of our investigation, and the steps we took to ensure this doesn’t happen again.