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5 easy tips to avoid online scams

A number of hoax communication messages such as spam emails, automated recorded phone messages or SMS messages are being sent to customers claiming to be from the Bank. Their aim is to obtain your confidential banking details such as account numbers, passwords, PINs, credit card details and other information that could be used to access customer accounts and withdraw funds.

Whilst we are working with the Australian Federal Police’s High-Tech Crime Centre on identifying and closing down these websites and phone numbers, here are 5 important and easy steps you can take to protect yourself:

  1. Keep up-to-date with the current hoax examples. Here you will find out how to spot a scam or hoax, and what to do should you receive one.
  2. Register for NetCode SMS, our free enhanced security.
  3. Install an internet security package and enable automatic daily updates. If you don’t have a current anti-virus package installed on your computer, we have partnered with CA Internet Security to offer a Discounted Anti-Virus security package to all customers.
  4. Take a minute to make sure your contact details are up-to-date. You can update your contact details instantly in NetBank via the ‘Profile & preferences’ tab and selecting ‘My contact details’.
  5. Get the best out of NetBank by using our NetBank Optimisation Check. If your computer isn’t optimised for NetBank, we’ll give you some tips on how you can improve your NetBank experience, whilst improving your security.


For more information on the security measures the Bank takes and to keep up to date with online security, please visit the NetBank Security Centre.