NetBank’s 100% Online Security Guarantee


Your security is important to us — we’re committed to protecting your identity and your money. So when you enjoy the convenience of online banking with NetBank, you can also rest assured that the safety of your money is 100% guaranteed.

This means that we’ll cover any loss should someone make an unauthorised transaction on your account using NetBank – provided you protect your Client number and Password, and immediately notify us of the loss, theft or misuse of your password and of any suspicious activity on your account.

To report suspicious activity call 13 2221 (24 hours, 7 days a week), then choose option 4.

FREE NetCode SMS security enhancement

We're continually investing in online security and provide a free NetCode SMS security upgrade. NetCode SMS is a highly effective yet convenient authentication system requiring single-use passwords to authorise certain NetBank activities and transactions. The single-use password is sent to your mobile phone via an SMS message and only remains valid for 30 seconds.  

If you do not use a mobile phone, experience poor reception or reside overseas we offer a NetCode Security Token.

What you can do

There are also a number of steps you can take to minimise the risk of fraud when you transact online. You’ll find a comprehensive range of online security tips and information about scams and hoax emails and how to report them.

You can also find out more about how we protect you and your money online.