What’s the catch?
There isn’t one. There are no additional fees. We’re giving you Platinum Debit at no extra cost, because you’re a valued CommBank customer and we feel you deserve to be rewarded.
How do I activate and choose a PIN for my new card?
The fastest and easiest way is online. Just log on to the CommBank app, select the Cards tab and then select your new card, or go to commbank.com.au/new and enter your NetBank log on details, then follow the Card activation links. Alternatively, you can visit any of our branches with your new card or call 13 2221 with your new card number and phone banking password handy.
Can I start using my new card straight away?
Once activated, you’ll need to choose a Personal Identification Number (PIN), then your new card will be ready to use. Again the fastest way to do this is with the CommBank app or through NetBank, but you can also do this at any of our branches, just bring your new card.
What if I have other accounts linked to my debit card?
Any accounts that you’ve linked to your debit card will automatically be linked to your new Platinum Debit card once you activate it.
Will my account number or BSB change?
No. Your new Platinum Debit card number will replace your current debit card number, but your account number and BSB won’t change.
What happens to my direct debits?
If you have direct debits set up using your BSB and account number, you don’t need to do anything. If you’ve set up any direct debits using your 16-digit card number and your card expiry date, you’ll need to update them. Simply contact any billers that debit your account and provide them with your BSB and account number. You’ll only ever have to do this once, as these details won’t ever change. Alternatively, you can also update your direct debits using your new card number and expiry. Visit commbank.com.au/switch for help on how to get started.
Once my new card is activated, will I still be able to see my old transactions in NetBank?
Yes, you can view your old transactions in NetBank exactly the same way you do now.
Things to know before you Can:
MasterCard is a registered trademark of MasterCard International Incorporated. PayPass and Tap & Go are trademarks of MasterCard International Incorporated. Australia Direct is a registered trademark of Telstra Corporation Limited ABN 33 051 775 556.
Platinum Debit Complimentary Insurance and Guaranteed Pricing Cover (“the Cover”) is issued and managed by AGA Assistance Australia Pty Ltd (ABN 52 097 227 177 AFSL 245631) (trading as “Allianz Global Assistance”) on behalf of the insurer, Allianz Australia Insurance Limited (ABN 15 000 122 850 AFSL 234708) (“Allianz”). Neither the Commonwealth Bank of Australia nor any of its related corporations guarantee or are liable to pay any of the benefits provided under the Cover, nor are they authorised representatives of Allianz or Allianz Global Assistance. The Commonwealth Bank arranges these insurance Covers with Allianz. You do not hold these insurances, which are automatically available to you, but if you meet the eligibility criteria you can receive benefits under the insurance Covers as a third party beneficiary. In the event that you make a claim, you will be bound by the terms and conditions of the insurance Covers, as set out in the Platinum Debit Complimentary Insurances and Guaranteed Pricing Cover brochure. No commission or remuneration is paid to the Commonwealth Bank or its staff in relation to the Cover unless you elect to upgrade your benefits under the insurance Covers. Note that terms and conditions, limits to Cover, and some excesses apply. You should consult the Platinum Debit Complimentary Insurances and Guaranteed Pricing Cover brochure for more information, or phone Allianz Global Assistance on 1800 837 177 and is available 8am - 7pm (AEST) Monday - Friday, 8am - 5pm (AEST) Saturday.