Five common credit card disputes and how to avoid them
If you spot something on your statement you didn’t buy or a payment you didn’t authorise, this could be due to Card Not Present (CNP) fraud – which accounts for 70% of all fraudulent card transactions in Australia 1. Here’s how to try and take precautions:
- Set up online statements and check your transaction history every few days – set up a regular routine such as just before you go to bed for the evening
- Report any suspicious activity immediately on 13 2221.
- Control your credit card through the CommBank app or on NetBank – lock international payments, block ATM cash advances and limit your spending.3
- Some NetBank transactions use location mapping so you can see on a map where the merchant was located.
- Never let your credit card out of your sight. Always ask the merchant to bring the payment terminal to you, don’t let them take your card away.
- Use PIN instead of signature whenever you can.
To help with any disputes about the product description, follow these steps:
- When shopping – especially online – always get a full, written description of the goods before you buy the item(s). If you buy goods whilst overseas, make sure the receipt has a full description.
- Check for claims of authenticity on online shopping sites and make sure this is reflected in the item description. If something turns out to be a fake you will be then able to prove it is not what you expected to buy.
- Keep all email correspondence from online sellers until you’re happy with your purchase.
If goods have arrived in a damaged or defective condition, your first step should be to contact the seller.
- If there are issues with your purchase, you have the right to ask the retailer for a repair, replacement or refund 2.
- If you have not been able to resolve the issue, you can then contact us and we’ll do our best to investigate.
This is actually a very common dispute. iTunes keeps your credit card details on file, so purchases by someone other than the account holder can occur frequently.
- Keep your password private.
- Always log out of your iTunes account when you’re not using the computer.
3 Excludes transactions flagged as recurring (e.g. direct debits) and transactions not sent to us for authorisation. Other Terms & Conditions apply.