Frequently asked questions

Who is eligible to take part?

You are eligible to take part if you apply for a new Retail Credit Card or Personal Liability Business Credit Card, between 1 September – 31 October 2017, are approved and activate your new card by 15 November 2017.

Who is excluded from taking part?

CommBank employees and members of the immediate family (spouse, parent, sibling or child) of employees of CommBank or CommBank’s related entities directly involved in the Promotion and non-residents.

How many times can I be entered in a draw?

  • You are permitted one entry only per new card activation.
  • Please note that each entrant is eligible to win only 1 x $5,000 Flight Centre gift card.

When will the prize draws take place?

There is 1 prize draw of 61 winners:

  • Draw date 23 November 2017
  • Notify winners 27 November 2017
  • Publication date 4 December 2017

How and when are the winners notified? And how do I get the results?

  • If you are a winner, you will be notified by telephone within two (2) days of the draw date.
  • Results will be published in the public notices section of The Australian newspaper as per the Publication Date section of the table above.

What happens if I don’t answer the phone?

  • Every reasonable attempt will be made by a CommBank representative to contact winners over the phone;
  • If you are a prize winner and do not claim your prize by 27 February 2018, CommBank may select a new winner on 6 March 2018;
  • If applicable, these winners’ names will be published in the public notices section of The Australian newspaper on 12 March 2018.

How long is the Flight Centre gift card valid for?

Gift cards are valid for use within 12 months from the date of issue. Any balance remaining on the gift card as of the expiry date will be forfeited. Gift card extensions are not permitted.

What can and can’t the gift card be used for?

Gift cards can be redeemed for any travel product including airfares, accommodation, cruises, tours, car hire, rail passes, ski passes and travel insurance. Gift cards cannot be redeemed for cash or credit, to purchase gift cards or foreign currency including cash passports. 

Are there terms and conditions for Flight Centre gift cards I should be aware of?

Yes. Gift card winners will be bound by the Flight Centre Travel Group Gift Card Terms of Use which can be found at http://www.flightcentre.com.au/travel-extras/gift-cards

Do I need to use the full value of the gift card in a single booking?

You may choose to redeem the full value of the gift card towards a single booking or towards multiple bookings within the 12 month validity period.

What if there isn’t a Flight Centre store near me? How can I use the gift card?

Gift cards cannot be redeemed online, however they can be redeemed over the phone. Simply quote your gift card number when you book over the phone with Flight Centre on 133 133.

If I win, can I use the gift card to buy travel for a friend or family member? Or do I need to travel myself?

If you do not wish to use the gift card yourself, you are most welcome to pass it on to whomever you choose.

You cannot on-sell the gift card or use it to form part of a promotion, as these activities are against the gift card Terms of Use.

What if I lose my gift card?

Please contact the Flight Centre gift card team on 1300 765 982. 

Can the gift card be used for Flight Centre affiliates?

Flight Centre gift cards can be used at Flight Centre, Escape Travel, Student Flights, Travel Associates, My Adventure Travel and Cruiseabout retail stores within Australia.

For full terms and conditions of the Commonwealth Bank Flight Centre Credit Card $5000 Gift Card Credit Card Competition, please see commbank.com.au/FCcompetition

Things you should know

The Promotion commences at 12:00am (AEST) on 1 September 2017 and closes at 11:59pm (AEDT) on 31 October 2017. To enter, you must apply for a CommBank personal/consumer or personal liability business card credit card by 31 October 2017 activate your new card by 15 November 2017. There will be sixty one (61) prizes. Each prize is a Flight Centre gift card valued at $5,000 AUD each. Each winner will be bound by the Flight Centre Travel Group Gift Card Terms of Use which can be found at www.flightcentre.com.au/giftcards. The draw will be conducted at 4pm (Sydney time) at Level 2, Commonwealth Bank Place – South Building, 11 Harbour Street, Sydney NSW 2000 on 23 November 2017. Winners will be published in The Australian on 4 December 2017. The Promoter is Commonwealth Bank of Australia ABN 48 123 123 124 of Commonwealth Bank Place – Level 2, South Building, 11 Harbour Street, Sydney NSW 2000. Authorised under NSW Permit No: LTPS/17/16181, ACT Permit No: TP17/01398 and SA Permit No: T17/1323. For full terms and conditions click here.