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PURCHASES

Merchant processes for dealing with refunds may vary. In some cases, you may be asked to enter your PIN.

The terminal should display the amount and may ask if you wish to add a gratuity. Follow the display prompts. When you have added an amount the total amount of the transaction will be displayed and you will be prompted to enter your PIN. By doing so you are accepting the total amount of the transaction.

No, PIN is only required at point-of-sale terminals for purchases of goods and services, as well as cash-out transactions at point-of-sale if your card supports them.

PIN is required at point-of-sale terminals for purchases of goods and services, as well as cash-out transactions at point-of-sale.

Not all merchants support cash-out at point-of-sale. Please ensure that you ask your merchant whether or not it supports cash-out at their terminal.

If you are travelling overseas, you can use your PIN to verify transactions as many countries no longer use signature to verify transactions.

Before you travel overseas, contact CommBank about your travel plans to ensure we know to expect transactions processed from your country of destination.