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When offered an upgrade to Platinum Awards at no extra cost, the question most people ask is, what’s the catch? Well the good news is there isn’t one.

We recognise you as a valuable Commonwealth Bank customer and we’d like to reward you with an upgrade to Platinum Awards at no extra cost. It’s our way of saying thanks for being with us. This means you’ll receive all the additional benefits of Platinum Awards for the same annual fee as your current card for as long as you hold Platinum Awards.

While accepting your Platinum Awards upgrade is as easy as activating your new card, we understand that you might have a few questions you'd like answered first.

Please choose from one of these 3 options.

Tap on ‘Cards’ in the CommBank app.

  • Annual points earn potential up to 150,000 Awards points with the CommBank Platinum Awards MasterCard® or Visa credit card at a rate of 1 Award point per $1 spent*.
  • Earn up to an additional 100,000 Awards points with the CommBank Platinum Awards American Express® Card (if applicable) at a rate of 2.5 Awards points per $1 spent*.
  • Redeem your CommBank Awards points for almost anything you choose*.
  • International travel insurance included with your card**.
Find out more

Once your new credit card is activated, your old one will be cancelled immediately. This means any regular payments you have set up will need to be updated. It’s easy; just call up your gym, power company, telco or whoever you have a direct debit with and advise them of your new card number and expiry date. Make sure you consider monthly, quarterly and annual direct debits.

If you’re not sure who you have direct debits with, simply check your old credit card statements. Direct debits are a personal agreement between you and your service provider so unfortunately we can’t assist you with this. However we do have a handy letter template that you can use to make this easier.

Switch direct debits

Things you should know:

*The earning and redemption of Commonwealth (CommBank) Awards points are subject to the Terms and Conditions of the CommBank Awards Program available at Points are earned on eligible transactions (most purchases, but not, for example, BPAY transactions, cash advances, payments to the Australian Taxation Office unless made using a Business Awards card, or balance transfers) and are subject to points capping - see for more information.

** Cover is available for you, your spouse and your dependent children for return trips from Australia, up to a set period. To activate your included cover, register on NetBank, the CommBank App or call Allianz Global Assistance on 1800 837 177. If you don’t activate your additional travel insurance, you’ll receive Base cover which includes personal liability cover and emergency overseas medical assistance and hospital expenses only. Restrictions, exclusions (including for pre-existing medical conditions and persons aged 80 years or over), limits and excesses may apply. Please refer to our Credit Card Insurances Product Disclosure Statement and Information Booklet available from or any branch for full details. Insurance is issued and managed by AGA Assistance Australia Pty Limited (trading as Allianz Global Assistance) (AFSL No. 245631 ABN 52 097 227 177) on behalf of the insurer Allianz Australia Insurance Limited (AFSL No. 234708 ABN 15 000 122 850) for Commonwealth Bank of Australia.

MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated. American Express is a registered trademark of American Express. The Commonwealth Bank Platinum Awards American Express card is issued by Commonwealth Bank of Australia pursuant to a licence from American Express.