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PLATINUM AWARDS UPGRADE AT NO EXTRA COST.

When offered an upgrade to Platinum Awards at no extra cost, the question most people ask is, what’s the catch? Well the good news is there isn’t one.

We recognise you as a valuable Commonwealth Bank customer and we’d like to reward you with an upgrade to Platinum Awards at no extra cost. It’s our way of saying thanks for being with us. This means you’ll receive all the additional benefits of Platinum Awards for the same annual fee as your current card for as long as you hold Platinum Awards.

While accepting your Platinum Awards upgrade is as easy as activating your new card, we understand that you might have a few questions you'd like answered first.

Please choose from one of these 3 options.

Tap on ‘Cards’ in the CommBank app.

  • Annual points earn potential up to 150,000 CommBank Awards points*.
  • Earn 1 CommBank Awards point per $1 spent on your CommBank Platinum Awards Mastercard® or Visa credit card.
  • Redeem your CommBank Awards points for almost anything you choose*.
  • For customers opted-into Qantas Frequent Flyer Direct, annual points earn potential will be up to 120,000 CommBank Awards points with your CommBank Platinum Awards Mastercard® or Visa credit card at a rate of 1 CommBank Awards point per $1 spent*.
  • International travel insurance included with your card**.
Find out more

Once your new credit card is activated, your old one will be cancelled immediately. This means any regular payments you have set up will need to be updated. It’s easy; just call up your gym, power company, telco or whoever you have a direct debit with and advise them of your new card number and expiry date. Make sure you consider monthly, quarterly and annual direct debits.

If you’re not sure who you have direct debits with, simply check your old credit card statements. Direct debits are a personal agreement between you and your service provider so unfortunately we can’t assist you with this. However we do have a handy letter template that you can use to make this easier.

Switch direct debits

Things you should know:

*The earning and redemption of Commonwealth (CommBank) Awards points are subject to the Terms and Conditions of the CommBank Awards Program available at commbank.com.au. Points are earned on eligible transactions (excludes for example, BPAY transactions, cash advances, payments to the Australian Taxation Office unless made using a Business Awards card, or balance transfers) and are subject to points capping - see commbank.com.au/creditcardstc for more information. If you are currently opted-in to Qantas Frequent Flyer Direct, your CommBank Awards points will continue to convert to Qantas points at a ratio of 2.5:1 or to opt-in to Qantas Frequent Flyer Direct, call 13 1661. There is a $30 annual fee charged for opting in. Customers must be opted in to Qantas Frequent Flyer Direct to earn Qantas Points. Once a customer has opted in to Qantas Frequent Flyer Direct, all CommBank Awards points earned after opting in will be automatically redeemed for Qantas Points and transferred monthly to their Qantas Frequent Flyer account at the applicable conversion rate. It is important to note that any CommBank Awards points earned prior to the date of your opt-in cannot be transferred to your Qantas Frequent Flyer account. You must be a member of the Qantas Frequent Flyer program to earn and redeem Qantas Points. A joining fee may apply. Membership and the earning and redemption of points are subject to the Qantas Frequent Flyer program terms and conditions. Further information on the Qantas Frequent Flyer program including the terms and conditions of the program are available at qantas.com/terms or by calling 13 11 31.

** Cover is available for you, your spouse and your dependent children for return trips from Australia, up to a set period. To activate your included cover, register on NetBank, the CommBank App or call Allianz Global Assistance on 1800 837 177. If you don’t activate your international travel insurance, you’ll receive Base cover which includes personal liability cover and emergency overseas medical assistance and hospital expenses only. Restrictions, exclusions (including for pre-existing medical conditions and persons aged 80 years or over), limits and excesses  apply. Please refer to our Credit Card Insurances Product Disclosure Statement and Information Booklet available from commbank.com.au/creditcardinsurance or any branch for full details. Insurance is issued and managed by AGA Assistance Australia Pty Limited (trading as Allianz Global Assistance) (AFSL No. 245631 ABN 52 097 227 177) on behalf of the insurer Allianz Australia Insurance Limited (AFSL No. 234708 ABN 15 000 122 850) for Commonwealth Bank of Australia.

Mastercard and the Mastercard Brand Mark are registered trademarks of Mastercard International Incorporated.