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When offered an upgrade to Platinum Awards at no extra cost, the question most people ask is, what’s the catch? Well the good news is there isn’t one.

As you are a valuable CommBank customer, we’d like to reward you with an upgrade to Platinum Awards at no extra cost. It’s our way of saying thanks for being with us. This means you’ll receive all the additional benefits of Platinum Awards for the same annual fee as your current card for as long as you hold Platinum Awards.

While accepting your Platinum Awards upgrade is as easy as activating your new card, we understand that you might have a few questions you'd like answered first.

Please choose from one of these 3 options.

Tap on ‘Cards’ in the CommBank app.

  • Pay no international transaction fees on overseas purchases, in store or online, with your Platinum Awards American Express card+
  • Annual points earn potential up to 150,000 CommBank Awards points*.
  • Earn 2.5 points* per $1 spent on your Platinum Awards American Express card (if applicable) at supermarkets, petrol stations and department stores in Australia^, and overseas (in-store and online); and 0.5 points* per $1 spent everywhere else. 
  • Earn 1 CommBank Awards point* per $1 spent on your CommBank Platinum Awards Mastercard® or Visa credit card.
  • Redeem your points exclusively in store at Myer and Flight Centre or choose from over 1,000 other items on the Awards website~.
  • Travel overseas knowing you have comprehensive travel insurance included, when you activate your cover in NetBank**.
Find out more

Once your new credit card is activated, your old one will be cancelled immediately. This means any regular payments you have set up will need to be updated. It’s easy; just call up your gym, power company, telco or whoever you have a direct debit with and advise them of your new card number and expiry date. Make sure you consider monthly, quarterly and annual direct debits.

If you’re not sure who you have direct debits with, simply check your old credit card statements. Direct debits are a personal agreement between you and your service provider so unfortunately we can’t assist you with this. However we do have a handy letter template that you can use to make this easier.

Switch direct debits

Things you should know:

*The earning and redemption of Commonwealth (CommBank) Awards points are subject to the Terms and Conditions of the CommBank Awards Program available at Points are earned on eligible transactions (excludes for example, BPAY transactions, cash advances, payments to the Australian Taxation Office unless made using a Business Awards card, or balance transfers) and are subject to points capping - see for more information. If you are currently opted-in to Qantas Frequent Flyer Direct, your CommBank Awards points will continue to convert to Qantas Points at a ratio of 2.5:1 or to opt-in to Qantas Frequent Flyer Direct, call 13 1661. There is a $30 annual fee charged for opting in. Customers must be opted in to Qantas Frequent Flyer Direct to earn Qantas Points. Once a customer has opted in to Qantas Frequent Flyer Direct, all CommBank Awards points earned after opting in will be automatically redeemed for Qantas Points and transferred monthly to their Qantas Frequent Flyer account at the applicable conversion rate. It is important to note that any CommBank Awards points earned prior to the date of your opt-in cannot be transferred to your Qantas Frequent Flyer account. You must be a member of the Qantas Frequent Flyer program to earn and redeem Qantas Points. A joining fee may apply. Membership and the earning and redemption of points are subject to the Qantas Frequent Flyer program terms and conditions. Further information on the Qantas Frequent Flyer program including the terms and conditions of the program are available at or by calling 13 11 31. If you currently hold a wealth package, you will continue to pay no annual fee.

~Minimum redemption of 2,500 Awards points applies. All travel products and offers from Flight Centre Limited are subject to availability and can only be booked by the general public. The redemption of Awards points for travel at Flight Centre Limited is subject to terms and conditions of the CommBank Awards program available at as well as booking agency online and retail booking terms and conditions. Flight Centre Travel Group Limited (ABN 25003 377 188) trading as Flight Centre, Escape Travel, Student Flights, Travel Associates & Cruiseabout. ATAS - Travel Accredited No. A10412. Travel Agent Licence Numbers: WA 9TA 589.

CommBank Awards points are redeemable in store at Myer only. A minimum redemption and a maximum of 1 million points redemption applies per day. Refer to the CommBank Awards website, accessible through NetBank, for full terms and conditions. Myer in its sole discretion may refuse the use of Awards points, for any reason, including without limitation, in cases of communication network failure, tampering, unauthorised intervention, fraud (actual or suspected), technical failure or any cause beyond the control of Myer. Awards points cannot be used at Myer towards payment of Myer Store or Myer Visa card accounts, lay-by accounts; purchase of ‘Coles Group and Myer’ Gift Cards; purchases at some food and service outlets; and Miele appliances. 

^To earn points at the higher rate, the business must be a Higher Points Merchant, which means a business or organisation in Australia classified as a ‘supermarket’, ‘department store’ or ‘service (petrol) station’ for the purposes of American Express transactions, excluding any business or organisation paid using intermediary payment platform, for example, PayPal.

+ For cash advances, the relevant cash advance fee will still apply.

** Cover is available for you, your spouse and your dependent children for return trips from Australia, up to a set period. To activate your included cover, register on NetBank, the CommBank App or call Allianz Global Assistance on 1800 837 177. If you don’t activate your international travel insurance, you’ll receive Base cover which includes personal liability cover and emergency overseas medical assistance and hospital expenses only. Restrictions, exclusions (including for pre-existing medical conditions and persons aged 80 years or over), limits and excesses  apply. Please refer to our Credit Card Insurances Product Disclosure Statement and Information Booklet available from or any branch for full details. Insurance is issued and managed by AWP Australia Pty Limited (trading as Allianz Global Assistance) (AFSL No. 245631 ABN 52 097 227 177) on behalf of the insurer Allianz Australia Insurance Limited (AFSL No. 234708 ABN 15 000 122 850) for Commonwealth Bank of Australia.

Mastercard and the Mastercard Brand Mark are registered trademarks of Mastercard International Incorporated. American Express is a registered trademark of American Express. CommBank Awards American Express Cards are issued by Commonwealth Bank of Australia pursuant to a license from American Express.