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What is Simple Life?

Simple Life provides three types of cover, with benefits paid as a lump sum – Life Cover up to $1 million, Total and Permanent Disability Cover up to $500,000 and Critical Illness Cover up to $200,000.

Existing Simple Life customers will continue to be covered for claimable events for the life of the policy.

If you have any questions or want to make a claim, please call 13 3982 between 8am and 8pm, Sydney time, Monday to Friday.

Applications for new Simple Life Insurance can no longer be made. 

How to Make a Claim

Call 13 3982 between 8am and 8pm, Sydney time, Monday to Friday.

Our claims team may send you a claim form and a letter outlining the supporting evidence required for us to assess your claim.

Simple cover

Life Cover

This can pay a benefit of up to $1 million if you pass away, or become terminally ill. It’s designed to help with debt, to put dependents through school and to provide financial support for your partner.

Learn more about Life Cover

Total and Permanent Disability Cover

This can pay a benefit of up to $500,000 if you become permanently disabled. It’s designed to help with lost income, immediate medical treatment and ongoing lifestyle changes.

Learn more about Total and Permanent Disability Cover

Critical Illness Cover

This can pay a benefit of up to $200,000 if you suffer a critical illness. It’s designed to help with out-of-pocket-costs like medical bills and lifestyle expenses, such as relocation costs for your family while you’re under medical care. Critical illness cover conditions are:

  • Cancer
  • Coronary artery disease requiring bypass surgery
  • Heart attack
  • Stroke

Critical illness conditions have specific meanings and a benefit is only payable if you meet the precise meaning of the definition set out in the Simple Life Product Disclosure Statement and the Simple Life Medical Definitions Reference Guide.

Learn more about Critical Illness Cover

Simple support

In the unfortunate event you or your family ever need to make a claim, it’s important you call us on 13 3982 as soon as possible after the claim event occurs.

Learn more about claims

There are so many jargon terms for insurance out there, like ‘FSG’ and ‘cover start date’. So here’s a complete list of what they mean, in plain-English.

Look up a term

For all your burning questions, why not visit our FAQ section. It probably already has the answer you need.

See our FAQs

We're proud to be a signatory to the Life Insurance Code of Practice. This code is part of the insurance industry’s commitment to be open, fair and honest in the way it deals with all its customers, letting you know the standards of customer service you can expect.

Life Insurance Code of Practice

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Ask the Simple Life community

Get answers and support from experts and fellow customers.

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Things you should know

As this information has been prepared without considering your personal objectives, financial situation or needs, you should, before acting on it, consider its appropriateness to your circumstances. This information is provided by CMLA and where we refer to ‘we’, we mean CMLA.

Please refer to the Simple Life Product Disclosure Statement (PDS) and the Simple Life Medical Definitions Reference Guide for full benefit details, terms, conditions and exclusions. A Product Disclosure Statement (PDS) and Financial Services Guide (FSG) for Simple Life are available online or by calling 13 39 82 between 8am and 8pm (AEST) Monday to Friday. If you call this telephone number, you may be speaking with customer service representatives from Aegon Insights Australia Pty Limited (“Aegon”) ABN 35 082 524 785 AFSL 236657. Aegon is authorised to issue Simple Life on behalf of CommInsure.

The issuer and insurer for Simple Life is The Colonial Mutual Life Assurance Society Limited ABN 12 004 021 809 AFSL 235035 (CMLA). CMLA is a wholly owned but non-guaranteed subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124 AFSL 234945. CommInsure is a registered business name of CMLA.

The Commonwealth Bank of Australia does not guarantee the obligations or performance of CommInsure or Aegon or the products they offer.