In the unfortunate event you or your family ever need to make a claim on your policy, all legitimate Simple Life claims are processed as soon as possible.

It’s important that you or your representative call us on 13 3982 as soon as possible after the claim event occurs. If you’re overseas, you may need to return to Australia at your own expense for the claim assessment. When you return, you’ll need to be under the immediate care of a doctor. If you’re in Australia, you’ll receive some claims forms, which you need to return along with any supporting evidence and information.

You’ll need to provide all the necessary medical evidence and you might also need to undergo some additional medical examinations or tests as part of the claim assessment.

In some cases, access to your medical records and test results may be needed to independently check the existence and extent of an illness, injury or other event.

You might also need to take part in a medical examination with a specially nominated doctor.

Your privacy is important. Read the Simple Life Product Disclosure Statement (PDS) to better understand why this information is collected and how it’s used.

If you have Bill Protection and need to make a claim on the involuntary unemployment benefit, you may be asked for the following evidence:

  • A statement from your employer
  • An employment separation certificate
  • A receipt for the Newstart Allowance
  • Proof of registration with Centrelink or an employment agency
  • Applications for jobs and proof of interviews for positions

When all of your information and documents have been received and reviewed, your claim will be processed as soon as possible.

Talk to us

Search support

Your questions answered

Search the FAQs to quickly find answers to your questions.

Search support
Support community

Explore the support community

Ask questions and get support from experts and customers.

Explore
Call 13 3982

Call us

View the listing of CommInsure contact numbers.

View contacts

Important information

As this information has been prepared without considering your personal objectives, financial situation or needs, you should, before acting on it, consider its appropriateness to your circumstances. This information is provided by CMLA and CIL (as relevant) and where we refer to ‘we’ and ‘our’, we mean either CMLA or CIL.

Please refer to the Simple Life Product Disclosure Statement for full benefit details, terms, conditions and exclusions. A Product Disclosure Statement (PDS) and Financial Services Guide (FSG) for Simple Life are available online or by calling 13 39 82 between 8am and 8pm (AEST) Monday to Friday. If you call this telephone number, you may be speaking with customer service representatives from Aegon Insights Australia Pty Limited (“Aegon”) ABN 35 082 524 785 AFSL 236657. Aegon is authorised to issue Simple Life on behalf of CommInsure.

The issuer and insurer for Life Cover, Total and Permanent Disability Cover and Critical Illness Cover is The Colonial Mutual Life Assurance Society Limited ABN 12 004 021 809 AFSL 235035 (CMLA). The issuer and insurer for Bill Protection is Commonwealth Insurance Limited ABN 96 067 524 216 AFSL 235030 (CIL). CMLA & CIL are wholly owned but non-guaranteed subsidiaries of the Commonwealth Bank of Australia ABN 48 123 123 124 AFSL 234945. CommInsure is a registered business name of CMLA & CIL.

The Commonwealth Bank of Australia does not guarantee the obligations or performance of CommInsure or Aegon or the products they offer.