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Payment queries

    Find out how long an International Money Transfer (IMT) takes, how to trace an IMT and how to change or cancel an IMT.

    Processing time for International Money Transfers

    Learn more about when IMTs are processed and how long they will take to reach the recipient.

    Additional bank fees and charges associated with International Money Transfers

    Learn more about why the beneficiary did not receive the full amount sent due to additional bank fees and charges.

    Amend, cancel or trace an International Money Transfer

    You can request to amend, cancel or trace an IMT that you have sent by:

  • Completing an IMT investigation form in NetBank
  • Calling us on 13 2221
  • Visiting any branch.

Learn more about amending, cancelling or tracing an IMT.