Help us improve our website by completing a quick survey. Start survey now

You’ll need to update your browser so you can continue to log on to your online banking from 28th February. Update now.


Popular topics

More support options

Community topics

Phone and email

General enquiries

Call 13 2221, 6am - 10pm
Overseas? Call +61 2 9999 3283

Call any time for:

  • Lost or stolen cards
  • International callers
  • Transaction disputes
  • Password resets
  • Travel Money Card enquiries
  • Platinum and Diamond card enquiries

Log on to NetBank and ask Ceba.
To visit us in person, find your nearest branch.

Lost, Stolen or Damaged Cards

Lost and stolen cards: Call 13 2221 any time

Damaged cards: Call 6am - 10pm

Overseas? Call +61 2 9999 3283

You can also lock, cancel or repalce online or order an Overseas Emergency Replacement

CommBank Awards

Call us: 13 1661

From 8am - 8pm, Monday - Friday
(Sydney/Melbourne time)

If you have an Awards points or redemption enquiry.

Please note call charges may apply.

Email CommBank Awards


Deaf, hearing or speech impaired?

Contact us through the following National Relay Service contact numbers

For more information, visit the National Relay Service

Financial hardship

Call us: 1300 720 814

From 8am - 9pm, Monday - Friday and 9am - 2pm, Saturday
(Sydney/Melbourne time)

Please note call charges may apply.

Email Financial hardship


Estate Settlement and Support

Call us: 1800 686 153

From 8.30am - 5pm, Monday - Friday
(Sydney/Melbourne time)

Visit the Estate Settlement & Support website

Colonial First State

Call us: 13 1336

From 8am - 7pm, Monday - Friday (Sydney/Melbourne time)

Please note call charges may apply.

Email Colonial First State


To save you waiting on hold, we may offer to call you back instead.

When we call we’ll ask some identification questions through our automated system or when you speak to a representative.

Compliments and complaints


We want to hear from you

To make a compliment, complaint or suggestion about our products, services or the website.