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We can help while you’re overseas

Need to report lost or stolen cards?

Need to report lost or stolen cards?

Misplaced Travel Money Card or credit card:
Place a temporary lock via NetBank or the CommBank app.

Report lost/stolen debit or credit card/s:
Cancel card and order a replacement in NetBank or the CommBank app

Contact +61 2 9999 3283 (24/7)

If you need an emergency replacement credit card, call us on +61 2 9999 3283.

Seeking medical assistance while you’re away

Seeking medical assistance while you’re away

If you have international travel insurance with us, you can contact Allianz Global Assistance via local numbers or reverse charge to +61 7 3305 7499.

Remember to have your name, policy number, the nature of your problem, current contact number, names and dates of any doctor/hospital visits, your home doctor’s details and travel itinerary details ready.

Investigating unusual transactions on your account

Investigating unusual transactions on your account

Contact +61 2 9999 3283 (24/7 operation)

Steps to take before disputing a transaction:

View steps

Make a travel insurance claim

If overseas – call Allianz Global Assistance at +61 7 3377 3988 (available 24/7, reverse charge from overseas#).

Within Australia – call 1800 837 177 

When you get home, visit Allianz Global Assistance, or call them on 1800 837 177 (select from available options) at any time.

Make sure you’re fully aware of your responsibilities as outlined in the Credit Card Insurances Product Disclosure Statement and Information Booklet.

Learn more
Need to report lost luggage or belongings?

Need to report lost luggage or belongings?

  1. Report any incidents to local police, the nearest government agency or authority within 24 hours and ensure you obtain a copy of the official report to support your claim
  2. Contact Allianz Global Assistance during or after your trip at + 61 7 3377 3988 (available 24/7, reverse charge from overseas#)
  3. Make sure you’re fully aware of your responsibilities as outlined in the Credit Card Insurances Product Disclosure Statement and Information Booklet

Get emergency cash assistance when and where you need it

When your credit card is lost or stolen, MasterCard or Visa can arrange an emergency cash advance (this will incur interest).

Learn more

Monitor your products and accounts

Access NetBank or the CommBank app from overseas

Wherever you are in the world, you can still do all of your online banking overseas with NetBank or the CommBank app. You can check your account balance, view your transaction history, set and change your PIN, reload your Travel Money Card and check foreign exchange rates.

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Unlock your credit card for overseas transactions

Unlock your credit card for overseas transactions

If you have used the lock, block, limit functionality on your credit card, be sure to change your card settings for overseas purchases through the CommBank app or NetBank.

Reset your security lock automatically after a few weeks to ensure no one can use your card for purchases overseas.

Reload your Travel Money Card

Reload fee-free at any time through NetBank or the CommBank app by simply transferring money on to your Travel Money Card. You can also transfer your balance between currencies should you visit multiple destinations on your trip.

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Featured travel products

Travel Money Card

Travel Money Card

Lock in exchange rates for up to 13 currencies and reload in real time, fee-free, wherever you are.

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Foreign Cash

Foreign Cash

Be prepared for when you arrive with some local currency. Choose from an extensive range of currencies to either pick up in branch or order online.

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Travel Insurance Included

Travel Insurance Included

If you have a CommBank Gold, Platinum or Diamond credit card you’re already covered. Simply activate before you travel^.

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Tailored CBA Travel Insurance

Tailored CBA Travel Insurance

If you’re not a CommBank Gold, Platinum or Diamond credit card holder, you can buy an insurance plan# to suit your trip.

Learn more

Things you should know

As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on the advice, consider its appropriateness to your circumstances. A Product Disclosure Statement for Travel Money Card and Transaction, Savings and Investment Accounts Terms and Conditions covering Everyday Accounts are available from commbank.com.au or from any branch of the Bank and should be considered before making any decision about the product. Travellers Cheques are issued by American Express International, Inc ABN 15 000 618 208. If you have a complaint you can find out about our dispute resolution process by calling 13 2221. MasterCard and the MasterCard brand mark are registered trademarks of MasterCard International Incorporated. Commonwealth Bank of Australia ABN 48 123 123 124. Australian credit licence 234945.