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CommBank support / Overseas travel

Before you go

  • Get the latest information on Coronavirus and travel  

    Keep up-to-date with the latest travel advice and information from Smart Traveller.

     

    Visit Smartraveller

  • Let us know you're travelling

    Tell where and when you're travelling overseas so we can keep an eye out for any suspicious activity on your accounts and credit cards while you’re away.

    Notify us in NetBank

  • Activate travel insurance

    If you're a CommBank Gold, Platinum, Diamond, Smart or Ultimate Awards credit card customer or have a World Debit Mastercard, you're eligible for included international travel insurance.

    Activate in NetBank

  • Sanctioned countries

    Some online services like the  app and NetBank may not be available in a sanctioned country. Make sure you're prepared in the event that you're unable to access your accounts online. 

    See sanctioned countries

Lost or stolen cards

  • Debit, key or credit card

    • If you misplace your card, you can temporarily lock it in NetBank or the CommBank app
    • If your card is lost, stolen or damaged, you can cancel it in NetBank or the CommBank app
    • We can send a replacement card to you (and your other cardholder), wherever you are in the world, at a cost of $20. Call us 24/7 on +61 2 9999 3283 from overseas.
    • When calling from overseas using your mobile, standard roaming charges may apply. To avoid roaming charges, call the international operator in the country you’re in from a land line and provide them our reverse charges number +61 2 9999 3283.

  • Travel Money Card

    • If your card’s misplaced, lost or stolen, you can place a temporary lock on it via Netbank. Select your Travel Money Card from the accounts menu to apply your lock.
    • If you’ve lost your Travel Money card, or you think it might’ve been stolen, we can have an emergency replacement card sent to you anywhere in the world.
    • You may also be eligible for an Emergency Cash Advance, giving you access to cash within 24-48 hours (often on the same day).
    • If you’re unable to get online to lock or cancel your card, call 1300 660 700 from Australia, or +61 2 9999 3283 from overseas.
    • When calling from overseas using your mobile, standard roaming charges may apply. To avoid roaming charges, call the international operator in the country you’re in from a land line and provide them our reverse charges number +61 2 9999 3283.

Travel insurance

  • Make a claim, get emergency medical assistance

    Make a claim online or call Cover-More, 8am-5pm Mon - Fri and 9am-4pm Sat (Sydney/Melbourne time):

    • Within Australia: call Cover-More on 1300 467 951
    • From overseas: call Cover-More on +612 8907 5060  (call charges may apply)

    In an emergency call Cover-More:

    • Within Australia: call Cover-More on 02 8907 5641 (24/7)
    • From overseas: call Cover-More on +61 2 8907 5641 (24/7)

Tools and calculators

Foreign exchange calculator

See the latest money exchange rates and convert currencies with our foreign exchange calculator.

Use calculator

Foreign exchange rates

Find the latest exchange rates for Foreign Cash, Travel Money Card, Foreign Cheques or International Money Transfers.

See our latest rates

Tools & calculators

Frequently asked questions 

Guidance

Travel Money Card: Managing multiple currencies

How to load multiple currencies on your Travel Money Card.

Show me how

Online banking while overseas

Travelling internationally? There's a good chance you'll need to do some banking while you're away.

Learn more

We can help