There are important steps you should take to protect yourself from ATM threats such as card skimming.
Taking the steps below will help to protect your details.
- Ensure that no one can observe you entering your PIN when using the ATM. To protect your PIN details, cover your hand when entering your PIN at an ATM.
- Be discreet when withdrawing cash at an ATM.
- If you believe an ATM looks suspicious or has been tampered with, do not use it and advise the nearest Commonwealth Bank branch (if the ATM is located at a branch) or call the police if it is a non-branch ATM.
- For more information on how to distinguish if an ATM has been tampered with, you can view the ATM Card Skimming & PIN Capturing Customer Awareness Guide.
- Always cover your hand with your other hand when entering your PIN.
- Ask yourself if you trust the person or trader who you are handing your card over to. If a shop assistant looks like they are going to take your card out of your sight, ask if it is really necessary.
- Keep your credit or debit card in sight during a transaction.
- If you are in a shop and the assistant wants to swipe your card out of your sight, or in a second machine, you should ask for your card back straight away and either pay with a cheque or cash, or not make the purchase. If you think you have seen a card skimming scam, you should contact your nearest branch, Relationship Manager, or the customer service number on 13 2221.
- If you think your card has been skimmed, contact the Commonwealth Bank immediately to report it.
- EFTPOS receipts should be kept secure. Destroy them if not needed.
Protect your card details
- Keep your credit card and debit cards safe. Do not share your personal identity number (PIN) with anyone. Do not keep any written copy of your PIN with the card.
- Check your bank account and credit card statements when you get them. If you see a transaction you cannot explain, report it to the bank immediately on 13 2221.