Your safety is our priority

  • In an emergency or if you’re not feeling safe, always call 000.

    For confidential information, counselling and support, we recommend calling 1800RESPECT on 1800 737 732. This is a free and confidential service that isn’t part of Commonwealth Bank.  If you need an interpreter or translator, you can ask for one and the counsellor will make the arrangements. Alternatively, you can call the telephone Translating and Interpreting Service (TIS National) on 131 450, let them know your preferred language, and ask them to contact 1800RESPECT on your behalf on 1800 737 732. TIS National is available free of charge. 

    If you’re worried about your behaviour, there is free and confidential support available. Call Men’s Referral Service on 1300 766 491 or chat online at No to Violence works with men who use family violence, and the sector that supports them to change their abusive and violent behaviour.

Our commitment

  • Our commitment to you

    CommInsure is committed to ensuring our interactions with those affected by family violence are conducted in a way that minimises the risk of harm, and provides for timely, consistent and targeted assistance. 

Please let us know

  • Please let us know if you are affected by family violence

    It takes courage to talk openly about your situation - we encourage you to let us know about your situation so that we can work with you to arrange support.


  • How we will support you

    In order to protect your safety and minimise the risk of harm, we will take steps to protect your personal information.

    Where you are making a claim, we will take steps to ensure that your claim is handled sensitively and that you are not put in in a position where you are required to repeatedly disclose the circumstances of your family violence situation.

    If you are suffering financial hardship and cannot pay your excess, please talk to us to discuss your circumstances.  

  • What other support is available?

    If you’re a CommBank customer experiencing a domestic or family violence situation, you can speak to CommBank’s specialist Community Wellbeing team who provide confidential support to help customers with their immediate banking needs. You can call a Community Wellbeing specialist on 1800 222 387 between 8am and 6pm, Monday to Friday (Sydney/Melbourne time – excluding public holidays).

    You can find more information on how CommBank is addressing domestic and family violence