Tell us about your complaint

If there’s something we can improve, or you're not satisfied with our products, services, staff, complaint handling process, or how we handle your Consumer Data Right (CDR data), it's important we hear about it so we can make things right. We’ll take your complaint seriously, work with you to address your complaint and try to find a solution that's fair and reasonable. At all times, we follow our complaint handling principles.

Make a complaint

Make a complaint online

How to make a complaint

Tell us about your compliment

We love to hear about your positive experiences and when someone in our team makes things easier, quicker or special for you. We’ll pass on the compliment and make sure we keep up the good work.

Give a compliment

Staff compliment

Other ways to get in touch

  • Visit your nearest branch

    Find your nearest branch

  • Write to us

    CBA Group Customer Relations
    Reply Paid 41
    Sydney, NSW 2001

    There's no need to use a stamp - we'll pay for the postage.

  • Accessibility services

    Message us in the CommBank app, see how

    National Relay Service

    For more info, visit the National Relay Service

  • Colonial First State (CFS) customers

    If you have a complaint relating to an Investment, Superannuation and/or Pension product provided by CFS:

    Call 13 13 36

    8am – 7pm AEST Monday to Friday (Sydney/Melbourne time)

  • Premier & private banking customers

    If you have a Relationship Manager working with you for your Business, Institutional, Premium or Private Bank accounts, please contact them or your Private Banker in the first instance.

  • Insurance by AIA Health and AIA Australia

    • Health Insurance provided by AIA Health
      Call 1800 943 010
      8am - 6pm, Mon- Fri (Sydney/Melbourne time)
    • Life Insurance and Income Protection provided by AIA Australia
      Call 1800 491 588
      9am - 5pm, Mon -Fri (Sydney/Melbourne time)
  • Call our complaints team

    8am-6pm, Mon-Fri (Sydney/Melbourne time)

    1800 805 605 from Australia

    +61 2 9687 0756 from overseas1

Message us for a quick response

Get instant answers from our virtual assistant, or connect to a specialist to discuss your options. Make sure you have notifications for the CommBank app turned on.

How to message us

Get help

Things you need to know

  • 1 When calling from overseas using your mobile, standard roaming charges may apply. To avoid roaming charges, call the international operator in the country you’re in from a land line and provide them our number.