How we can help

CommBank's Emergency Assistance is for personal and business customers affected by natural disasters, like bushfires, floods and storms. The support may include loan restructuring and waiving of selected fees and charges.

We understand that each customer will have different needs and we encourage affected customers to call 1800 314 695 or visit any branch to discuss their individual circumstances. If you're a business customer, please call 1800 314 695 or your dedicated CommBank relationship manager.

Our team are ready to help with your financial concerns and enquiries.

Emergency Assistance options

Our Emergency Assistance can include:

  • Customised payment arrangements for your home loan, credit card or personal loan
  • Waiving fees and charges
  • Temporary overdrafts, new business loans or emergency credit limit increases (subject to credit approval)
  • Waiving fees and notice periods for early access to Term Deposits
  • Emergency accommodation assistance for CommInsure Residential Home Insurance customers whose homes have been damaged by bushfire, flood or storms
  • Expedited CommInsure claims for customers claiming on their home and contents insurance

New South Wales and Queensland Floods

In March 2021, we announced measures to provide financial assistance and support to help communities affected by the floods in New South Wales and Queensland. Read more about our Flood Recovery Support.

Making a claim


Make a home claim online

Make a car claim online

Things you should know

As the advice on this page has been prepared without considering your objectives, financial situation or needs, you should, before acting on the advice, consider its appropriateness to your circumstances. Terms and conditions are available here and should be considered before making any decision. Fees and charges may apply.