Emergency Assistance Package

CommBank's Emergency Assistance Package is for customers and businesses affected by bushfires, floods and storms. We've also extended our Emergency Assistance Package to all volunteer firefighters. The package includes loan restructuring and waiving of selected fees and charges.

We understand that each customer will have different needs and we encourage affected customers and volunteer firefighters to discuss their individual circumstances with us by calling 1300 720 814 or visiting any branch. If you're a business customer, please call 13 26 07 or your dedicated CommBank relationship manager.

Special arrangements are put in place to provide support to our CommBank and CommInsure customers should they need it, and our team are ready to help you with your financial concerns and enquiries.

As part of the Bank’s Emergency Assistance Package, we can discuss a range of options, including:

• Emergency accommodation assistance for CommInsure customers whose homes have been damaged by bushfire, flood or storms
• Expediting claims to CommInsure for customers seeking help through their home, contents and car insurance
• Customised assistance for Commonwealth Bank home loan, credit card and personal loan customers who may experience difficulties because of the bushfire, flood or storms
• Considering requests for additional loans including emergency credit limit increases (subject to credit approval).
• Loan restructuring for business customers with existing loans
• Waiving fees for temporary and damaged merchant EFTPOS terminals, as well as merchant fees on EFTPOS terminals and e-Commerce facilities until trading recommences
• Waiving prepayment charges for the month following the event, for affected customers wishing to access term deposits and Commonwealth Investment Bonds ahead of the maturity date
• Waiving other selected fees and charges