You’ll need to update your browser so you can continue to log on to your online banking from 28th February. Update now.


What do I do if I have a complaint about my Loan Protection policy?

See all Loan protection FAQs

Last updated 27 November 2015

If you’re unhappy, most problems can be resolved quickly just by talking to us.

For further assistance, contact Customer Relations on 1800 805 605 or email You can also write to: Commonwealth Bank Group Customer Relations, GPO Box 41, Sydney NSW 2001.

Important information: This advice has been prepared without considering your objectives, financial situations or needs. Before acting on the advice, please consider its appropriateness to your circumstances.

Loan Protection is issued by The Colonial Mutual Life Assurance Society Limited ABN 12 004 021 809 AFSL 235035 (CMLA) and is a wholly owned but non-guaranteed subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124.  A Product Disclosure Statement (PDS) for Loan Protection is available online, from any Commonwealth Bank branch or by calling 13 3982 and should be considered in making any decision about Loan Protection. You can also download our Financial Services Guide (FSG).

Unable to find what you're looking for?

Search for more popular topics