My card has been lost, stolen or damaged. Can I report this using the CommBank app?

See all CommBank app FAQs

Last updated 17 December 2014


If you have misplaced your credit card, you can apply a temporary lock while you look for it. This lock can only be applied and removed by the primary card holder. The additional cardholder’s card will also be locked.

To apply this lock:

  • Select Cards from the home page of the CommBank app, then select the credit card you would like to apply the lock to by tapping the settings icon
  • Select Lost, stolen or damaged card, then select Misplaced card and follow the prompts

To unlock the credit card once you have found it, select the card that has been locked from the cards view by tapping the settings icon and select Unlock card. A pop up will appear, select Yes, then select Done.

If your card has been lost or stolen you can permanently cancel your card and order a new one. Your additional cardholder’s card will also be cancelled.

To cancel your card:

  • Select Cards from the home page of the CommBank app, then select the card you would like to cancel by tapping the settings icon
  • Select Lost, stolen or damaged card, then select Lost or stolen card and follow the prompts.

A confirmation screen will appear, select Done

Note: A new card will be sent to you within 7 working days.

If your card is damaged, you can order a replacement card by:

  • Select Cards from the home page of the CommBank app, and then select the card you would like to replace by tapping the settings icon.
  • Select Lost, stolen or damaged card, then select Damaged card
  • Select Order replacement and then a pop up will appear to confirm your address.
  • Confirm you would like to replace this card by selecting Yes. A confirmation screen will appear, select Done.

Note: A new card will be sent to you within 7 working days.

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