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How do I enable cookies?

See all Technical support FAQs

Last updated 27 March 2014


To enable cookies in your browser, locate your browser in the list below and complete the associated steps.

Note: You may need to close and re-open all browser windows for these changes to take effect.

Browser Instructions

Internet Explorer

(8, 9, 10 or 11)

  1. Select Tools/Gear wheel icon from the top right of the toolbar
  2. Select Internet options
  3. Select the Privacy tab
  4. Slide the setting to Medium
  5. Select Ok
Mozilla Firefox
  1. Select Tools from the top menu
  2. Choose Options
  3. Click the Privacy panel, then check Accept cookies from sites
  4. Check Accept third-party cookies and in the "Keep until" combo box, select they expire
Google Chrome
  1. Click the spanner icon from the browser toolbar
  2. Select Options
  3. Choose Under the Bonnet then Content Settings
  4. Click on the Allow local data to be set radio button then close the tab
Safari (Mac)
  1. Select Safari from the top menu
  2. Select Preferences
  3. Select Security
  4. Select Always from Accept Cookies
Safari (Windows)
  1. Select Edit from the top menu
  2. Select Preferences
  3. Select Security
  4. Select Always from Accept Cookies


To find out more about enabling cookies on your mobile or tablet device refer to your manufacturer's website.

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