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How can I update my payment method for my life insurance or income protection policy?

See all Life insurance FAQs

Last updated 26 February 2016

You can update your payment instructions by calling 13 1056, 8am to 8pm (Sydney time), Monday to Friday.

Alternatively, you can complete a direct debit request form 

  • return it by email to
  • post to PO Box 320 Silverwater NSW 2127;
  • or fax to 1300 852 027

Please note: Your Direct Debit details will be updated within 5-10 business days after we receive your updated payment instructions and we’ll confirm the change via post. If premiums are in arrears we will automatically lodge to the new account within 7 days. Your regular lodgement date will remain the same.

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