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How do I make a Loan Protection claim?

See all Loan protection FAQs

Last updated 27 November 2015

If you need to make a Loan Protection claim, please call us on 13 3982 between 8am - 8pm, Monday - Friday (Sydney/Melbourne time).

If you’re making an involuntary unemployment or temporary disability claim you need to have been off work for 30 days before you’re eligible to make a claim. For all other claims, call us as soon as possible.

Where possible, your claim will be processed over the phone. Otherwise, the claims team will send you a claim form and a letter outlining the supporting evidence required to assess your claim.

You need to complete the claim form and return it, along with supporting evidence of your claim.

Find out more about making a Loan Protection claim.

Important information: This advice has been prepared without considering your objectives, financial situations or needs. Before acting on the advice, please consider its appropriateness to your circumstances.

Loan Protection is issued by The Colonial Mutual Life Assurance Society Limited ABN 12 004 021 809 AFSL 235035 (CMLA) and is a wholly owned but non-guaranteed subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124.  A Product Disclosure Statement (PDS) for Loan Protection is available online, from any Commonwealth Bank branch or by calling 13 3982 and should be considered in making any decision about Loan Protection. You can also download our Financial Services Guide (FSG).

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