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How do I check the balance of my Mastercard gift card?

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Last updated 26 April 2017

To check the balance of your Commonwealth Bank gift card, you can:          

If the gift card number starts with 533838:

  • Visit Commonwealth Bank Mastercard Gift Card to activate, or
  • Call the Customer Support Line on 1800 214 212, 24 hours a day, 7 days a week.


If the gift card number starts with 529529:

  • Visit to activate, or
  • Call 13 1661 (or + 61 2 9921 5075 outside of Australia), 8am – 8pm Monday to Friday, Sydney/ Melbourne time.  International call charges apply if you call from overseas.

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