If I’m asked to enter a NetCode and don’t have my mobile phone, what should I do?

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Last updated 23 February 2015

In order to keep your accounts secure, you’re unable to disable your NetCode functionality online. You will need to call the NetBank Help Desk on 13 2221 (option 4), +61 13 2221 if you are calling from overseas. The NetBank Help Desk is available 24 hours a day, 7 days a week.

If you're registered for the CommBank app you can get the NetCode sent straight to it as long as you have data/3G connectivity.

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