Certain events may leave you needing help to get financially back on track:
Our Financial Assistance Solutions teams have helped thousands of CommBank customers - from people who need help managing bills so they pay on time through to families struggling to make ends meet.
Call us on 13 3095 or request financial assistance in NetBank if you’re behind in paying what you owe. We work with you to develop a solution tailored to your needs. Discover how missed or late payments may impact your credit report.
For business customers
If you are a business customer and have a business loan or a line of credit, call us on 13 26 07 and we'll work with you to develop a solution tailored to your needs.
If you’re not in that position yet, there are other ways we can support you.
It’s important when your financial circumstances change to talk to someone to get help, support and guidance. As well as calling us on 13 3095 between 8am – 9pm Mon-Fri and 9am – 2pm Sat (Sydney /Melbourne time), you may also find these independent resources helpful:
The Commonwealth Bank’s foundation Financial Inclusion Action Plan (FIAP) reflects our desire to better serve our customers and meet their needs. It brings together actions that demonstrate how we embed our vision and values in our business practice and will enable us to identify further opportunities for action.
Our foundation FIAP includes initiatives identified across four Action Areas of the FIAP program and in relation to four stakeholder groups. The result is a range of actions (PDF) that contribute to improved financial resilience and inclusive economic growth – especially for women.