It generally takes 3 business days for us to upload these documents to your application (using the correct format helps speed this up).
The list of reasons isn’t exhaustive. We recognise other complex situations exist and sometimes you aren’t able to provide all documents for certain reasons– we’ll consider each situation on a case by case basis.
Discretion may be exercised where valid documents haven’t been provided and a reason for hardship exists i.e. sensitive matters.
The Commonwealth Bank’s foundation Financial Inclusion Action Plan (FIAP) reflects our desire to better serve our customers and meet their needs. It brings together actions that demonstrate how we embed our vision and values in our business practice and will enable us to identify further opportunities for action.
Our foundation FIAP includes initiatives identified across four Action Areas of the FIAP program and in relation to four stakeholder groups. The result is a range of actions (PDF) that contribute to improved financial resilience and inclusive economic growth – especially for women.