Help & support
To access CommBank Yello, you need to have one or more of the below CommBank transaction accounts:
You need to make at least 5 completed outbound transactions a month from an eligible account or credit card to be eligible for CommBank Yello (and at least 30 completed outbound transactions to be eligible for Everyday Plus or Homeowner benefits). The below outbound transaction types count towards your CommBank Yello eligibility:
We may also from time to time consider other transactions to be outbound transactions.
It’s important to note that outbound transactions don’t include pending transactions, which are payments, cash withdrawals or deposits shown as pending on your account. You can view your pending transactions in the CommBank app or NetBank.
We assess eligibility and access to CommBank Yello on an individual basis. If you and someone else jointly hold an eligible account or eligible home loan and you meet the CommBank Yello eligibility criteria, we determine your eligibility for benefits individually. If one of you doesn’t meet the eligibility criteria, or chooses to opt out of CommBank Yello, the other will still have access to the program as long as they meet the eligibility criteria.
If you don’t have an individual account, benefits such as CommBank Yello product cashbacks (e.g. home insurance, Home Loan Package or personal loan cashbacks) and prize winnings will be paid into your newest joint account – even if the joint account holder isn’t eligible for the benefit. You may be able to select which account your CommBank Yello product cashbacks and prize winnings are paid into via the CommBank Yello hub in the CommBank app.
Please note that if we pay benefits into your joint account, the payment itself may reveal to the other joint account holder your financial status or the products that you hold with us (e.g. whether you’re eligible for Homeowner benefits).
For cashbacks on home insurance where there's more than one policyholder, we pay the cashback to:
For cashbacks on Home Loan Packages where there’s more than one eligible Package holder, we pay the cashback to:
To access all of your CommBank Yello benefits, make sure you’re using the latest version of the CommBank app.
Benefits such as CommBank Yello product cashbacks (e.g. home insurance, Home Loan Package or personal loan cashbacks) and prize draw winnings will be paid into your newest CommBank individual account.
If you don’t have an individual account, the benefits will be paid into your newest joint account – even if the joint account holder isn’t eligible for the benefit.
You may be able to select which account your CommBank Yello product cashbacks and prize draw winnings are paid into via the CommBank Yello hub in the CommBank app. Changes to your selected CommBank Yello account will be reflected from the start of the month after you submit your selection.
We’ll make every effort to pay your CommBank Yello product cashbacks and prize draw winnings into the account you select, but in some circumstances this may not be possible (for example, if you’ve closed the account at the time of benefit payment). In such cases, we’ll pay the benefits as if you hadn’t made the selection.
CommBank Yello Cashback Offers will be paid into the account associated with the Mastercard® you paid with.
You’ll be notified via the CommBank app, NetBank, email, and post to your nominated address on file to let you know that you’ve won. You can also see a list of winners. This list will be updated within 30 days of each monthly draw.
You don’t need to do anything if you win. Cash prizes will be automatically paid into your bank account. Some ad hoc prize draws won’t give away cash – in that case, we’ll contact the winners to discuss how you’ll receive your prize.
You can check your CommBank app using your secure login details for more information. Here, you’ll be able to see which benefits you’re eligible for, or verify that you’re a CommBank Yello prize draw winner.
As an important reminder, we’ll never ask you for any information, like bank account details.
Protecting you is our priority. Visit our CommBank Safe page to learn more about how we protect you and tips for how to protect yourself.
Eligible CommBank Yello customers can activate a free Kit membership for 12 months.
Kit is an earning-and-learning, mindfully-spending, money-mastering app for kids. Kit comes with a digital and physical prepaid card available in-app, and it’s built by CommBank.
If you are a CommBank Yello eligible customer, head to the CommBank app and tap 'CBA Yello'. Scroll to ‘Get more from CommBank Yello’ and tap on the Kit offer to view your unique promo code. New Kit customers will need to apply the code when setting up an account with Kit through the Kit app. Existing Kit customers will be able to apply their code via settings in the Kit app.
Kit and CommBank are working together on an ongoing free membership offer for Everyday Plus and Homeowner benefit sets.
If you’ve opted in to earn Qantas Points on your Smart Awards credit card, bonus points will be converted to Qantas points at the standard conversion rates.
Only primary cardholders are eligible for the CommBank Yello Smart Awards bonus points. You need to hold an active Smart Awards credit card at the time we assess your CommBank Yello eligibility, which typically happens in the first week of each month.
View CommBank Awards T&Cs
If you’re eligible for Everyday, Everyday Plus or Homeowner benefits and you apply for a new unsecured CommBank personal loan with a funded amount of $20k or more between November 2023 and February 2024, you may be eligible for a $250 cashback.
The loan has to be funded (within 60 days of your application date) before the cashback will be paid. Joint applications/accounts aren’t eligible for the cashback.
If you’re eligible for Homeowner benefits, you’ll be eligible to receive a $10 monthly cashback for each eligible home insurance policy distributed by CommBank and provided by Hollard. Cashbacks are available for each eligible home insurance policy you hold.
The eligible home insurance cover types are:
that are distributed by CommBank and provided by Hollard (formerly known as CommInsure).
Cashbacks aren’t available for insurance that covers portable contents as a standalone policy.
You must hold the eligible home insurance policy on the last day of the previous month and continue to hold the policy until the cashback is paid in order to qualify for the cashback benefit in a particular month.
If you’re eligible for Homeowner benefits, you’ll be eligible to receive a $4 monthly cashback on your Home Loan Package fee (Wealth Package or Mortgage Advantage). The cashback will be paid per Package. Cashback is not available where the Package is pending or closed, or where the Package fee has been fully or partially waived.
The CommBank Yello Property Report highlights information on your property or the real estate market.
You may qualify for a property report if you meet the below eligibility criteria:
Property reports are prepared by our service partner. If we don’t have a record of your full address, you may receive a Local Area Snapshot instead, which focuses on your suburb rather than your specific property.
Property reports will be available via the CommBank Yello hub in the CommBank app twice a year.
If you sell your property, refinance to another financial institution, and/or close your CommBank home loan, you’ll no longer receive property reports for that property, but you may continue receiving them for other eligible properties.
Please message us in the CommBank app or visit your local branch to provide us with your full address details. This will help ensure you receive a Property Report when you’re next eligible.
You can use any eligible CommBank debit Mastercard or credit Mastercard to redeem cashback offers.
Check eligible cards in CommBank Yello Offers by tapping the Settings icon in the top-right corner of your CommBank app screen, then ‘Offer notifications & support’.
Any cashback offers made to the primary cardholder can be redeemed by the additional cardholder. Cashback offers redeemed by the additional cardholder will be paid to the primary cardholder’s account.
Cashback is typically paid within 14 business days of a qualifying transaction. You’ll be notified in the CommBank app when it’s on its way.
It will be displayed in your account as ‘CBCASHBACK’ (or similar)
Check whether you’ve met all the offer eligibility criteria. To be eligible for cashback, you must:
You’re unable to claim cashback if you use a payment platform like Afterpay, Zip or PayPal.
Check you've followed these 3 steps:
1. Go to Settings and turn on notifications in the CommBank app
2. Go to ‘CommBank Yello Offers’, tap the Settings icon, and tap ‘Offer notifications & support’ to enable notifications for redeemed offers
3. Go to your mobile settings and turn on notifications
We’ll do our best to inform you about your transactions and payments. Occasionally, notifications may not be sent or received because:
In some circumstances, we may not present CommBank Yello Offers to you. Such circumstances may include when you are not eligible for CommBank Yello, haven’t transacted recently on your card, or when you are in default in respect of the terms and conditions applicable to any of your CommBank accounts.
Little Birdie is an e-commerce marketplace that’s aiming to become the homepage of shopping.
Little Birdie tracks over 75 million products across the internet, helping to make sure you get the best price.
CommBank has a partnership with Little Birdie (announced May 2021). At CommBank, we’re committed to bringing customers more rewarding experiences and ways to save when you shop.
If your request is related to offers or discount codes, visit the Little Birdie website.
If your request is related to returns, payments, delivery or complaints, please raise your request directly with the retailer that the purchase was made through.
Yes – to opt out of CommBank Yello, please message us in the CommBank app or visit a branch.
Yes – we’d love to have you back! You can message us in the CommBank app or visit us at a branch to opt back in.
Just a reminder that you’ll still need to meet the CommBank Yello eligibility criteria, and it may take over a month before you can access benefits again.
As this information has been prepared without considering your objectives, financial situation or needs, you should consider its appropriateness to your circumstances before relying on this information.