Help & support
From 7 February 2024, you will need to spend $500 in a single transaction on your prepaid travel costs (e.g. the cost of your return overseas travel ticket, prepaid accommodation, cruise, travel or tour) by charging the cost for that trip on your eligible credit card account before leaving Australia and activate to receive any cover. You will no longer automatically receive cover, including Base medical cover. Other benefits and benefit limits are also changing. The changes will not be applicable to World Debit Mastercards.
International travel insurance for cardholders, their spouse, and accompanied children travelling with them for the entire journey, is available with these CommBank credit cards:
And with our World Debit Mastercard™.
You need to activate your insurance to receive comprehensive cover. From 7 February 2024, you will need to spend $500 in a single transaction on your prepaid travel costs using your eligible credit card and activate to receive any cover#. Other benefits and benefit limits are also changing – see full list of changes to the left. These changes will not be applicable to World Debit Mastercards.
Once activated, your international travel insurance cover includes:
Here’s what you need to know about international travel insurance available with credit cards and international travel insurance available with our World Debit Mastercard (PDF).
Doing more than relaxing? You should consider additional cover if you’re participating in activities like skiing, motorbiking or adventure sports. A premium will apply.
CBA Travel Insurance has got you covered with international and domestic travel insurance plans that you can tailor for yourself (as the policyholder) and up to 10 people travelling with you for the entire journey. Plans available include:
Doing more than relaxing? You should consider additional cover if you’re participating in activities like skiing, motorbiking, or adventure sports. A premium will apply.
Make a claim online or call Cover-More, 8am-5pm Mon - Fri and 9am-4pm Sat (Sydney/Melbourne time)
Update your contact details, locate your Certificate of Insurance, add or remove travellers and make changes to your travel insurance policy.
1 Gold Awards cards are no longer available for sale from 23 March 2018.
2 Platinum Awards & Diamond Awards cards are no longer available for sale from 3 June 2023.
3 Medical and dental cover and assistance will not exceed 12 months from onset of the illness or injury. Sub-limits apply.
#You need to activate your international travel insurance available with eligible credit cards before each trip in order to have a comprehensive level of cover. If you don’t activate, you’ll receive personal liability cover and overseas emergency medical assistance and overseas emergency medical and hospital expenses cover only. From 7 February 2024, you will need spend $500 in a single transaction on your prepaid travel costs (e.g. the cost of your return overseas travel ticket, prepaid accommodation, cruise, travel or tour) by charging the cost for that trip on your eligible credit card account before leaving Australia and activate to receive any cover. You will no longer automatically receive any cover, including Base medical cover. This change will not be applicable to World Debit Mastercards.
Insurance is provided by Zurich Australian Insurance Limited, ABN 13 000 296 640, AFS Licence Number 232507 through its agent Cover-More Insurance Services Pty Ltd ABN 95 003 114 145, AFSL 241713 (Cover-More) for Commonwealth Bank of Australia (CBA).
You need to activate your international travel insurance available with eligible cards before each trip in order to have a comprehensive level of cover. If you don’t activate, you’ll receive personal liability cover and overseas emergency medical assistance and overseas emergency medical and hospital expenses cover only. Terms, conditions, restrictions, exclusions (including for pre-existing medical conditions and persons aged 74 years or over for CBA Travel Insurance, and 80 years or over for insurance available with eligible cards), benefit limits, sub-limits and excesses may apply to all insurances. Before making a decision on CBA Travel Insurance please read the CBA Travel Insurance Combined Product Disclosure Statement and Financial Services Guide for more information. Please read the Credit Card Insurances Product Disclosure Statement and Information Booklet for more information. Effective 7 February 2024, the Credit Card Insurances Product Disclosure Statement and Information Booklet is changing. These changes will not be applicable to World Debit Mastercards. For a full list of changes, refer to the Summary of Travel Insurance changes or contact Cover-More directly on 1300 467 951, 8am-5pm Mon - Fri and 9am-4pm Sat (Sydney/Melbourne time). If you activate and/or depart Australia before 7 February 2024, there is no change to the cover for that trip. If you activate and/or depart on or after 7 February 2024, the new Credit Card Insurances Product Disclosure Statement and Information Booklet will apply.
If you have activated international travel insurance included with your eligible CommBank credit card on or before 1 June 2023, please refer to the Credit Card Insurances Product Disclosure Statement – effective 10 August 2022.
Before making a decision on CBA Travel Insurance please read the CBA Travel Insurance Combined Product Disclosure Statement and Financial Services Guide for more information.
Before activating the international travel insurance included in your CommBank credit card please read the Credit Card Insurances Product Disclosure Statement and Information Booklet for more information.
If you have activated international travel insurance included with your eligible CommBank credit card on or before 1 June 2023, please refer to the Credit Card Insurances Product Disclosure Statement – effective 10 August 2022.
Before activating the international travel insurance included in your World Debit Mastercard, please read the World Debit Mastercard insurances Product Disclosure Statement and Information Booklet (PDF) for more information.
If you have activated international travel insurance included in your World Debit MasterCard on or before 9 August 2022, please refer to the World Debit Mastercard insurances Product Disclosure Statement and Information Booklet – effective 29 September 2021.
Where used, the term “unlimited” only means there is no capped dollar sum insured. All costs and expenses claimed must be reasonable. You are only covered for treatment received and/or hospital accommodation during the 12 month period after the sickness first showed itself or the injury happened.
The target market for this product will be found within the product’s Target Market Determination, available here.
For products offered by Cover-more, information about the Target Market can be found in the Target Market Determination (TMD): Credit Card Travel Insurance TMD, World Debit Travel Insurance TMD or Standard Travel Insurance TMD.
CBA and its related bodies corporate do not issue or guarantee this insurance. It does not represent a deposit with or liability of either CBA or any of its related bodies corporate. We do not provide any advice on this insurance based on any consideration of your objectives, financial situation or needs. If you purchase a CBA Travel Insurance policy or purchase an upgrade policy, we (CBA) receive a commission which is a percentage of your premium.
