Help & support
Update your contact details, locate your Certificate of Insurance, add or remove travellers and make changes to your travel insurance policy.
1 We’re simplifying our Awards credit card range, so Gold Awards customers will soon no longer be able to use their Gold Awards card.
To ensure that they continue to get great value, we’re upgrading Gold Awards customers (and their additional cardholder, if applicable) to a new Platinum Awards card at no extra cost. Read more
2 Medical and dental cover and assistance will not exceed 12 months from onset of the illness or injury. Sub-limits apply.
Insurance is provided by Zurich Australian Insurance Limited, ABN 13 000 296 640, AFS Licence Number 232507 through its agent Cover-More Insurance Services Pty Ltd ABN 95 003 114 145, AFSL 241713 (Cover-More) for Commonwealth Bank of Australia (CBA).
You need to activate your international travel insurance available with eligible cards before each trip in order to have a comprehensive level of cover. If you don’t activate, you’ll receive personal liability cover and overseas emergency medical assistance and overseas emergency medical and hospital expenses cover only.
Terms, conditions, restrictions, exclusions (including for pre-existing medical conditions and persons aged 74 years or over for CBA Travel Insurance, and 80 years or over for insurance available with eligible cards), limits, sub-limits and excesses may apply to all insurances.
If you have activated international travel insurance included in your CommBank credit card, or World Debit Mastercard, or purchased CBA Travel Insurance on or before 30 March 2021, please refer to the Credit Card Insurances Product Disclosure Statement – effective 15 January 2020, World Debit Mastercard insurances Product Disclosure Statement and Information Booklet – effective 15 January 2020 or the CBA Travel Insurance Combined Product Disclosure Statement and Financial Services Guide – effective 15 January 2020.
Before making a decision on CBA Travel Insurance please read the CBA Travel Insurance Combined Product Disclosure Statement and Financial Services Guide for more information.
Before activating the international travel insurance included in your CommBank credit card please read the Credit Card Insurances Product Disclosure Statement and Information Booklet for more information.
Before activating the international travel insurance included in your World Debit Mastercard, please read the World Debit Mastercard insurances Product Disclosure Statement and Information Booklet (PDF) for more information.
Where used, the term “unlimited” only means there is no capped dollar sum insured. All costs and expenses claimed must be reasonable. You are only covered for treatment received and/or hospital accommodation during the 12 month period after the sickness first showed itself or the injury happened.
The target market for this product will be found within the product’s Target Market Determination, available here.
For products offered by Cover-more, information about the Target Market can be found in the Target Market Determination (TMD): Credit Card Travel Insurance TMD, World Debit Travel Insurance TMD or Standard Travel Insurance TMD.
CBA and its related bodies corporate do not issue or guarantee this insurance. It does not represent a deposit with or liability of either CBA or any of its related bodies corporate. We do not provide any advice on this insurance based on any consideration of your objectives, financial situation or needs. If you purchase a CBA Travel Insurance policy or purchase an upgrade policy, we (CBA) receive a commission which is a percentage of your premium.