Our customers

Our strategy to build tomorrow’s bank today for our customers is centred on improving customers’ experience and solving their unmet needs.

We aim to be the trusted financial partner in the lives of our customers. By creating strong relationships and prioritising our customers, we provide engaging and relevant customer experiences.

Our Board, people and suppliers come to work each day to build a brighter future for all. Our Code of Conduct guides our decision-making to ensure we provide better outcomes for our customers and reflect their expectations of us.

Your Customer Advocate

The Customer Advocate and Community and Customer Advocacy team are here to make sure our customers are treated fairly. They work independently within CBA to improve our products, systems and processes.

Find out more about the Customer Advocate