Help & support
Purchase Security Insurance provides cover for items purchased on your Travel Money Card that are lost, stolen or damaged within 90 days of purchase.
Terms, Conditions, limits and sub-limits do apply. Read more in our Purchase Security Insurance Information Booklet (PDF).
If you are overseas and your card doesn't work at a particular merchant or ATM make sure you’re using:
If none of these then you may be trying to withdraw more than your available balance, exceeding your daily usage limit or exceeding the ATM withdrawal limit as set by the local ATM provider. Log on to NetBank or the CommBank app to check your balance.
If you have checked all of these things and the card is still not working, please contact us on +61 2 9999 3283 (reverse charges accepted).
If you’ve lost your Travel Money card, or you think it might’ve been stolen, we can have an emergency replacement card sent to you anywhere in the world.
You may also be eligible for an Emergency Cash Advance, giving you access to cash within 24-48 hours (often on the same day).
Call us in an emergency on:
When calling from overseas using your mobile, standard roaming charges may apply. To avoid roaming charges, call the international operator in the country you’re in from a landline and give them our reverse charges number +61 2 9999 3283.
If there is any money remaining in your Travel Money Card account three months after your Cards expire, we’ll close your account and convert your balance to AUD using the CommBank Retail Exchange Rate at the time of the conversion. You can claim this money by filling out a claim form at any CommBank branch.
If you haven’t claimed this money within seven years after your account closes, we’ll transfer your balance to the Commonwealth Government’s unclaimed monies fund. You can apply to have this money returned to you at anytime by visiting a CommBank branch.