Contact us
Hoax Emails - There are a large number of spam emails being sent to customers claiming to be from the Bank. Do not be duped. DO NOT CLICK LINKS IN THESE EMAILS NO MATTER HOW GENUINE THEY MAY LOOK. To check if an email is genuine a copy will be available in NetBank for viewing.
If you suspect you have received a spam email, please forward it as an attachment to hoax@cba.com.au and then delete the email.
Hoax SMS or recorded messages - There are a number of SMS and voicemail messages currently being sent which are requesting you to call a number and then input your details via an automated service. If you receive any SMS message which you have not requested or are expecting, or a recorded message requesting a call back and you are suspicious, please contact us on 13 2221 to confirm authenticity of the message.
Examples of hoax recorded message.
For more information, please visit commbank.com.au/security-privacy
Contact us at any time, 24 hours a day, 7 days a week by phoning 13 2221.
For more ways to get in touch, follow the links below:
Need assistance?
Have you considered?
Did you Know?
For the right advice before you make your next move, talk to one of our
Financial Planners.
