Services

Manage my statements

• Can I stop receiving paper statements?
• What are the benefits of stopping paper statements?
• How do I know when a new statement is available?
• Can I reinstate paper statements?

Order statements

• How do I order a statement on my account?
• Can I order a home loan, personal loan and/or credit card statement on NetBank?
• How many statements can I order?
• Can I order older statements?
• How long will it take to receive my statement?

Secure Internet Shopping

• What is Secure Internet Shopping?
• How do I register for Secure Internet Shopping?
• How do I use NetCode for online purchases?

 

Manage my statements

Can I stop receiving paper statements?

Yes, you can ask to stop receiving paper statements for most transaction and savings accounts, and some loan accounts. The statement is available to you in NetBank, we just won’t send you a paper copy.

To stop paper statements, go to the ‘Manage accounts’ tab in NetBank and select ‘Manage statements’. Select the desired account(s) and click ‘Stop paper statements’.

In the future you will also be able to stop paper statements for credit card, home and personal loan accounts.

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What are the benefits of stopping paper statements?

The benefits of stopping paper statements include reducing paper clutter, increasing your account security, and reducing your impact on the environment. Stopping paper statements means that you can rest easy knowing that up to 7 years of your statements are securely available in NetBank instead of your filing cabinet, or being lost or stolen from your mail.

It also helps to minimise your environmental footprint by reducing the amount of paper and energy used to generate your statements.

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How do I know when a new statement is available?

If you have requested to stop receiving paper statements, we will send you an email and a NetBank bank message whenever there is a new statement available for you to view in NetBank.

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Can I reinstate paper statements?

Yes, you can request to receive paper statements again at any time. Go to the ‘Manage accounts’ tab in NetBank and select ’Manage statements’. Select your account from the list on the page and click on ‘Reinstate paper statements’.

If we are unable to send you an email notification, as for example your email address is not up to date in NetBank, we may recommence sending you paper statements and other information by mail.

We may also recommence sending paper statements and other information by mail if you cancel NetBank or your account becomes ineligible to receive information through NetBank.

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Order statements

How do I order a statement on my account?

You can only order statements for accounts linked to NetBank (excluding credit cards, home loans, term deposits, MISA, passbooks and personal loans).

The ‘Manage statement’ function is easy to use. You can access it under the ‘Manage accounts’ section of the menu.

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Can I order a home loan, personal loan and/or credit card statement on NetBank?

You can only order statements for transaction accounts (e.g. Streamline, AwardSaver), via NetBank. You cannot order home loan, personal loan and/or credit card statements via NetBank.

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How many statements can I order?

There is a limit of 1 per day per account.

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Can I order older statements?

You can only use this function to order the most current statement on any NetBank linked account. If you need to order copies of older statements call 13 2221 (option 4), 24 hours a day, 7 days a week.

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How long will it take to receive my statement?

Your statement should arrive within 5 working days. If you don’t receive it by then, call 13 2221 (option 4), 24 hours a day, 7 days a week. If calling from oversea phone +61 13 2221 (option 4).

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Secure Internet Shopping

What is Secure Internet Shopping?

Secure Internet Shopping is provided through the MasterCard SecureCode and Verified by Visa programs. Through registering with NetCode, you can enjoy increased security when using your existing MasterCard or Visa at participating merchant websites.

Once you've registered for NetCode, when you purchase online with your credit card, a Commonwealth Bank dialogue box may request you to “get a NetCode SMS” to authorise an online transaction. Within seconds the Bank will send you an SMS, or token, which you then use to confirm your transaction. This will ensure that it is in fact you making the purchase.

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How do I register for Secure Internet Shopping?

If you are already registered for NetCode for our online banking service NetBank, then you’re card is automatically registered for Secure Internet Shopping with NetCode. You don’t need to do a thing.

However, if not, then you will need to register for NetCode. Regestration for NetCode is quick, easy and free.

• Log on to NetBank
• Go to the Security tab
• Click on NetCode security

Not registered for NetBank? You can register online now. It takes just a few minutes to do and it’s free.

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How do I use NetCode for online purchases?

  

1. When you shop online at a site with a MasterCard SecureCode or Verified by Visa logo you may be asked to verify your purchase.
2. Select whether you’re the primary or additional card holder then click Next.
3. Click on the ‘Get NetCode SMS’ button.
4. Within seconds you’ll be sent a code straight to your mobile phone.

Alternatively, your code can be generated by a token device.

This code is valid only for 30-seconds and a new code is required for each new purchase.

1. Enter your code into the NetCode field.
2. Click submit.

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