Help & support
Planned maintenance
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There is currently no planned maintenance scheduled.
Wednesday 29 October 2025 5:00pm
An EFTPOS issue affecting multiple banks impacted some customers who recently added a debit card to their digital wallet. The EFTPOS issue is now resolved.
Customers should remove and re-add their debit card in their digital wallet if they experience any payments being declined.
Physical debit cards, online transactions and credit cards were not affected.
We thank customers for their patience. Customers can message us via the CommBank app for further support.
There is currently no planned maintenance scheduled.
On public holidays, our branches and contact centres may be closed or have limited operating hours.
You can message us 24/7 in the CommBank app for any urgent queries. Simply tap on help and ask a question. Our virtual assistant Ceba will respond instantly or send your enquiry to a specialist. Message us now or learn more.
