
Enjoy peace of mind knowing that your Gold or Platinum Credit Card offers a range of complimentary insurance benefits.
The following general information applies to purchases made with your relevant Commonwealth Bank Credit Card on or after the 8 December 2008. Full details of this Cover are provided in the Gold Credit Card and Platinum Credit Card Complimentary Insurance and Guaranteed Pricing Cover brochure.
Please be aware that cover may differ for purchases made prior to 8 December 2008. Details of this cover are not provided on this page, but can be found in the Gold Credit Card and Platinum Credit Card Complimentary Insurance and Guaranteed Pricing Cover brochure.
This complimentary insurance is issued by Zurich Australian Insurance Limited under a Master Policy to Commonwealth Bank of Australia. For this reason, claims and enquiries about your cover should be made to Zurich on 1800 285 189, 8am-5pm (Sydney time) Monday to Friday. Refer below for more details on how to make a claim and for a claim form.
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Cover |
Gold Cardholders |
Platinum Cardholders |
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International Travel Insurance |
Up to 3 month return journey to Australia |
Up to 12 month return journey to Australia |
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Purchase Security Insurance |
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Extended Warranty Insurance |
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Interstate Flight Inconvenience Insurance |
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Transit Accident Insurance (international travel only) |
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Guaranteed Pricing Scheme |
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Summary of the Complimentary International Travel Insurance benefits*
*Note that terms and conditions, limits to cover, and some excesses apply. You
should consult the Gold Credit Card and Platinum Credit Card Complimentary
Insurance and Guaranteed Pricing Cover brochure for more information, or
phone Zurich on 1800 285 189, 8.00am to 5.00pm (Sydney time).
Gold and Platinum cardholders, their spouses# and dependent children# are generally automatically eligible for International Travel Insurance provided that, before leaving Australia on an overseas journey, at least:
is paid for by one or a combination of the following payment methods:
#In the case of the spouse and/or dependent children, they must be
travelling with the cardholder for the entire journey in order to be eligible
for cover.
A person who has been given a Companion Airfare Deal return overseas travel
ticket is also eligible for this International Travel Insurance.
Pre-existing medical conditions are generally not covered by this insurance, however it may be possible to apply for cover for a pre-existing medical condition by calling Zurich Assist on 1800 285 189. For detailed information on what is considered a pre-existing medical condition under this policy, please refer to Gold Credit Card and Platinum Credit Card Complimentary Insurance and Guaranteed Pricing Cover brochure.
Please take a copy of the relevant Gold Credit Card and Platinum Credit Card Complimentary Insurance and Guaranteed Pricing Cover brochure with you and details of any new covers or changes to covers that we may have advised you of. If you are unable to print the policy you can call the Bank on 13 2221 and request a copy of the policy be mailed to you. You must also take with you whichever of the following documents is needed to verify your eligibility for this cover:
To make a claim whilst overseas
Please phone Zurich Assist via a reverse charges call (+61 2 9995 2021). Zurich will need a copy of the documents detailed above to confirm eligibility.
To make a claim when returning to Australia
Please contact Zurich on 1800 285 189, 8.00am-5.00pm (Sydney time) Monday to Friday, within 30 days of returning from overseas. You will need to complete and submit a claim form to Zurich. Please also provide a copy of the documents detailed below in order to assist with verifying your eligibility for this cover:
To find out more about our Gold and Platinum Credit Card Complimentary Insurance Cover, read our frequently asked questions or call Zurich on 1800 285 189, 8.00am-5.00pm (Sydney time) Monday to Friday.
Important information




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